Customer Service Representative

Vixxo; Hartford (CT); On-site; USD 35,000 - 45,000; Full time

Job summary

Vixxo is seeking a Customer Service Representative for its Service Center in Meriden, Connecticut. The role involves managing customer interactions, service requests, and maintaining excellent communication to achieve service level agreements.

The ideal candidate has a minimum of six months experience in customer service and demonstrates strong problem-solving and interpersonal skills. The job requires knowledge of Microsoft Office products and provides an opportunity to excel in a supportive work environment.

Qualifications

• Minimum of 6 months of experience in customer service or business development.
• Ability to provide exceptional support in a fast-paced environment.
• Strong problem-solving skills and data analysis abilities.
• Excellent interpersonal skills and time management.

Responsibilities

• Manage service requests and maintain communication with customers.
• Cultivate relationships with service contractors to meet customer expectations.
• Provide updates to customers on service status and expectations.
• Conduct customer satisfaction surveys to ensure service quality.

Skills

Customer service experience

Exceptional written and verbal communication

Problem solving skills

Advanced Microsoft Office knowledge

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Siebel

Job description

Job Description

It's a great time to join Vixxo!

The Customer Service Representative acts as a liaison between clients and Vixxo to ensure decisions regarding the account demonstrate we have a thorough understanding of their organization. We are seeking candidates to work our second shift opening at our Service Center located in Meriden.

Duties and Responsibilities

• Receive and respond to service requests and proactively manage preventative maintenance (email, fax, Fusion, phone), document all interactions with customers and service contractors, and follow up (Customer Satisfaction Surveys) to ensure work is completed timely, accurately and within required customer service level agreements.
• Establish and cultivate rapport with service contractors in order to achieve customer expectations while minimizing customer costs.
• Connect with customers and build appropriate rapport to understand needs, expectations and requirements in order to achieve customer goals and service level agreements. Provide effective and proactive communication to customer regarding status of services, time estimations and cost.
• Conduct customer satisfaction surveys within the designated time frame following proper procedure and protocol.

Qualifications

• Minimum of 6 months experience in customer service, customer retention and/or business development.
• Demonstrated experience in providing exceptional customer support in a fast paced environment.
• Excellent written and verbal communication skills.
• Strong problem solving skills and data analysis abilities.
• Advanced knowledge of Microsoft Office products including Excel, Outlook, and Word.
• Excellent interpersonal skills, a high degree of reliability, commitment, tenacity, teamwork and creative energy to achieve success; excellent time management skills.
• Previous experience working in Siebel and/or facilities maintenance is a plus.

All your information will be kept confidential according to EEO guidelines.