Director, Onboarding & AI Adoption

EvenUp Inc; San Francisco (CA); Hybrid; USD 180,000 - 280,000; Full time

Benefits offered by this job

Home office stipend

401(k) for US-based employees

RRSP for Canada-based employees

Hubs in San Francisco and Toronto

Paid parental leave

Job summary

EvenUp Inc. seeks a Director of Customer Onboarding & AI Adoption to lead post-sale onboarding for personal injury firm partners.

This senior, client-facing role will coordinate with Sales, Product, Customer Success, Engineering, Operations, and Finance to deliver seamless, on-site or remote onboarding and achieve successful go-lives and adoption. The role requires 8+ years in onboarding/implementation or related leadership, travel, and executive-level communication.

Qualifications

• 8+ years of onboarding, implementation, client success, operations, or related leadership experience.

Responsibilities

• Own post-sale onboarding for new firms from handoff to go-live and stabilization.
• Advocate for onboarded firms, capturing needs and feedback.
• Lead on-site and remote onboarding teams across time zones and travel schedules.
• Participate in on-site engagements for complex or high-priority firms.
• Develop structured onboarding plans, success metrics, timelines, and checklists.

Skills

People leadership

Onboarding management

Cross-functional collaboration

Travel readiness

Executive communication

Education

Bachelors degree or higher

Tools

Salesforce

Product

Job description

EvenUp Inc. seeks a Director of Customer Onboarding & AI Adoption to lead post-sale onboarding for personal injury firm partners.

This senior, client-facing role will coordinate with Sales, Product, Customer Success, Engineering, Operations, and Finance to deliver seamless, on-site or remote onboarding and achieve successful go-lives and adoption. The role requires 8+ years in onboarding/implementation or related leadership, travel, and executive-level communication.