On-site NYC Customer Onboarding Lead — AI LegalTech

Premier Global Links LLC; New York (NY); On-site; USD 130,000 - 170,000; Full time

Benefits offered by this job

Base salary 130k–170k

Equity 0.15%–0.30%

Bonus potential

Direct exposure to leadership

On-site in NYC Financial District

Job summary

Premier Global Links LLC is seeking a Customer Onboarding Manager to lead onboarding, training, and activation of an AI-powered platform for law firms in New York. You will own pilots from launch to value realization and build scalable onboarding processes in an early-stage tech company.

You will collaborate with Sales, Product, and Engineering, drive customer adoption, and communicate insights to leadership while ensuring a superior client experience in a fast-paced environment.

Qualifications

• 2–4 years in management consulting, investment banking, private equity, or a high-growth startup.
• Excellent customer-facing communication and relationship-management skills.
• Strong analytical thinking, critical reasoning, and problem-solving abilities.
• Ability to manage multiple customer engagements and competing priorities independently.
• Comfortable working directly with customers throughout the day, including product training and troubleshooting.
• Strong ownership mentality with initiative and results oriented mindset.
• Genuine interest in AI-powered software and workflow automation.
• Thrives in a fast-paced, early-stage startup environment.
• Must be authorized to work in the United States without employer visa sponsorship.
• Ability to work on-site five days per week in New York City's Financial District.

Responsibilities

• Lead customer onboarding, kickoff meetings, and individual customer setup sessions.
• Guide legal professionals through product configuration, training, and adoption.
• Manage customer pilots from launch through completion, ensuring value is delivered.
• Monitor customer engagement and resolve adoption obstacles.
• Build relationships with customers, users, and key decision-makers.
• Coordinate issue resolution with Product and Engineering teams.
• Collect customer feedback and share actionable insights with stakeholders.
• Track outcomes and demonstrate ROI to support conversion from pilots to paid subscriptions.
• Develop onboarding materials, playbooks, reports, and process automations.
• Collaborate with Sales, Product, and Engineering to improve activation and overall experience.
• Identify opportunities to improve satisfaction, retention, referrals, and efficiency.

Skills

Customer onboarding

Stakeholder management

Product training

Pilot execution

Data-driven problem solving

Cross-functional collaboration

AI/SaaS familiarity

Job description

Premier Global Links LLC is seeking a Customer Onboarding Manager to lead onboarding, training, and activation of an AI-powered platform for law firms in New York. You will own pilots from launch to value realization and build scalable onboarding processes in an early-stage tech company.

You will collaborate with Sales, Product, and Engineering, drive customer adoption, and communicate insights to leadership while ensuring a superior client experience in a fast-paced environment.