VP of AI-Driven Customer Success (Enterprise)

EvenUp; United States; On-site; USD 210,000 - 280,000; Full time

Benefits offered by this job

Flexible working hours

Offsites

Virtual team events

Health insurance

PTO & holidays

Home office stipend

401k

Job summary

EvenUp is seeking a VP of Customer Success to lead our post-sales organization and scale enterprise growth. You will oversee AI Adoption, CSM, Support, Account Management, and Strategic Accounts, partnering with executive leadership to drive value realization for law firm clients.

You will champion AI-driven workflows, guide change management, and build proactive retention and expansion playbooks while aligning product roadmaps with customer needs.

Qualifications

• 15+ years of Customer Success and Account Management leadership.
• Experience leading VP or Senior Director-level teams in high-growth enterprise SaaS or legaltech.
• Mastery in AI change management and value realization for enterprise clients.
• Ability to drive cross-functional execution with CRO and Product leadership.

Responsibilities

• Lead post-sales org including AI Adoption, CSM, Support, Account Management and Strategic Accounts.
• Drive change management, product adoption, and value realization for law firm clients.
• Partner with executive leadership to scale customers and retention across enterprise contracts.
• Design scalable CS operations with metrics, onboarding frameworks, and proactive health monitoring.

Skills

Executive leadership

Customer success

Change management

AI adoption

Strategic partnerships

Cross-functional leadership

Revenue growth

Tools

LexisNexis

CRM platforms

Job description

EvenUp is seeking a VP of Customer Success to lead our post-sales organization and scale enterprise growth. You will oversee AI Adoption, CSM, Support, Account Management, and Strategic Accounts, partnering with executive leadership to drive value realization for law firm clients.

You will champion AI-driven workflows, guide change management, and build proactive retention and expansion playbooks while aligning product roadmaps with customer needs.