Remote Director of Customer Success & Growth

EvenUp; United States; Remote; USD 150,000 - 210,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life, accident, or critical illness 보험

Flexible paid time off and disability

10 US holidays & Canadian holidays

Home office stipend

401(k) / RRSP plans

Paid parental leave

In-person meetups

Hubs in San Francisco and Toronto

Job summary

EvenUp is a hyper-growth AI company reimagining personal injury outcomes. We are seeking a Director of Customer Success Management to lead and scale our CSM teams across SMB, Mid-Market, and Enterprise, driving product adoption, retention, and expansion in a remote-first environment.

This role partners with Sales, Product, and Marketing to align on customer outcomes, while building scalable processes and a high-performance culture.

Qualifications

• 5+ years of management experience in Customer Success or Technical Account Management.
• 2+ years in a second line management role.
• Experience scaling CSM operations across SMB, strategic, and enterprise segments.
• Proven ability to drive adoption and engagement with SaaS products.
• Excellent communication and relationship-building with senior executives.
• High integrity and desire to create meaningful impact for customers and teammates.

Responsibilities

• Lead and coach CSM Managers and teams across segments.
• Set goals for activation, satisfaction, and retention with measurable outcomes.
• Scale outbound motions and rapid AI-enabled product adoption.
• Mature the function to drive expansion and product transitions.
• Hire, onboard, and ramp contributors in a high-performance organization.
• Refine lifecycle playbooks to maximize value and cross-sell opportunities.
• Partner with Sales, Product, and Marketing to align on customer outcomes.

Skills

People management

Cross-functional leadership

Strategic thinking

Customer success

SaaS product experience

Executive communication

Tools

CRM systems

Data analytics

GTM planning

Job description

EvenUp is a hyper-growth AI company reimagining personal injury outcomes. We are seeking a Director of Customer Success Management to lead and scale our CSM teams across SMB, Mid-Market, and Enterprise, driving product adoption, retention, and expansion in a remote-first environment.

This role partners with Sales, Product, and Marketing to align on customer outcomes, while building scalable processes and a high-performance culture.