Director of Warehouse Quality & Operational Excellence

YQN Logistics Co.; Fontana (CA); On-site; USD 135,000 - 165,000; Full time

Job summary

YQN Logistics Co. is seeking a Director of Operational Excellence to establish and oversee end-to-end quality assurance across nationwide warehouses.

This role leads the quality strategy, audits, SOPs, KPIs, CAPA, and multi-site project implementations to ensure accuracy, compliance, and operational excellence. You will collaborate with Warehouse Operations, Supply Chain, HR/Training, Customer Service, and IT; travel nationwide; and report metrics to executives.

Qualifications

• 5–10+ years of quality management experience in warehousing, logistics, or distribution.
• Strong background in multi-site quality leadership.
• Bilingual proficiency in Chinese is highly preferred
• Deep understanding of warehouse processes and quality methodologies (such as RCA, Lean, Six Sigma).
• Excellent communication, leadership, and training capabilities.
• Strong analytical and problem-solving skills, with the ability to influence cross-functional teams.
• Ability to travel nationwide as needed.
• Proficiency with the Microsoft Office Suite and warehouse management systems (WMS).

Responsibilities

• Develop and maintain the nationwide warehouse quality control strategy, policies, and operational standards.
• Define and implement standardized operating procedures (SOPs), KPIs, and audit mechanisms for all warehouse functions, including receiving, putaway, inventory control, picking, packing, shipping, returns, and value-added services.
• Analyze warehouse data to identify trends, gaps, and improvement opportunities.
• Conduct routine and random quality audits across all warehouse locations to ensure compliance with internal standards and customer requirements.
• Review and approve quality reports, deviation records, root-cause analyses, and corrective/preventative action plans (CAPA).
• Lead initiatives to improve order accuracy, inventory accuracy, packaging quality, and process compliance.
• Work closely with Warehouse Operations, Supply Chain, HR/Training, Customer Service, and IT teams to ensure consistent implementation of quality standards.
• Facilitate communication between site managers, regional leadership, and executive-level stakeholders regarding quality metrics and priorities.
• Support client-facing teams by aligning warehouse quality processes with evolving customer requirements.
• Lead major warehouse quality improvement projects, multi-site rollouts, and technology/tool implementations, such as WMS enhancements and QC automation tools.
• Ensure new processes, tools, and standards are deployed successfully across all locations and properly documented.
• Deliver regular quality and operational performance reports to executive leadership.
• Ensure adherence to relevant regulations, industry standards, and customer-specific SLAs.
• Support internal and external audits as required.
• Perform other tasks as assigned by senior leadership.

Skills

Quality management

Multi-site leadership

RCA

Lean

Six Sigma

Leadership

Training

Travel nationwide

Communication

WMS

Microsoft Office

Tools

WMS

Microsoft Office

Job description

YQN Logistics Co. is seeking a Director of Operational Excellence to establish and oversee end-to-end quality assurance across nationwide warehouses.

This role leads the quality strategy, audits, SOPs, KPIs, CAPA, and multi-site project implementations to ensure accuracy, compliance, and operational excellence. You will collaborate with Warehouse Operations, Supply Chain, HR/Training, Customer Service, and IT; travel nationwide; and report metrics to executives.