Director of Operational Excellence

Yqn-Link-1; Los Angeles (CA); On-site; USD 135,000 - 165,000; Full time

Job summary

YQN is a leading online logistics platform delivering end-to-end quality assurance across its nationwide warehouse network. The Director of Operational Excellence will shape QA strategy, drive cross-site audits, define SOPs, KPIs, CAPA processes, and lead multi-site quality improvement projects with technology tools like WMS enhancements.

Strong cross-functional collaboration is essential, with travel nationwide.

Qualifications

• 5–10+ years of quality management experience in warehousing, logistics, or distribution.
• Bilingual proficiency in Chinese is highly preferred.
• Deep understanding of warehouse processes and quality methodologies (RCA, Lean, Six Sigma).
• Excellent communication, leadership, and training capabilities.

Responsibilities

• Develop and maintain the nationwide warehouse quality control strategy, policies, and operational standards.

Skills

Quality management

Cross-functional leadership

Lean Six Sigma

Data analysis

Communication

Travel flexibility

WMS familiarity

Tools

WMS

Microsoft Office

Job description

YQN is a leading one-stop international logistics online services platform, offering comprehensive international logistics services, including FCL, LCL, air freight, rail service, trucking, customs clearance, warehousing, cargo insurance, bulk cargo service, port of destination services, etc.

We are designed to apply internet and digital technology to visualize and optimize cross-border supply chain logistics, achieving the same efficiency and convenience as express delivery. ‘Simple shipping and easy freight’ is the mission of YQN. We have developed strategic cooperative partnerships with leading ocean carriers and logistics service providers such as COSCO Shipping, Maersk Line, Sinotrans, etc.

Position Summary

The Director of Operational Excellence is responsible for establishing, optimizing, and overseeing the end-to-end quality assurance framework across all warehouse locations nationwide. This role leads the quality strategy, operational audits, cross-site process standardization, and warehouse project implementation to ensure accuracy, compliance, and operational excellence across the entire network.

• Develop and maintain the nationwide warehouse quality control strategy, policies, and operational standards.
• Define and implement standardized operating procedures (SOPs), KPIs, and audit mechanisms for all warehouse functions, including receiving, putaway, inventory control, picking, packing, shipping, returns, and value-added services.
• Analyze warehouse data to identify trends, gaps, and improvement opportunities.
• Conduct routine and random quality audits across all warehouse locations to ensure compliance with internal standards and customer requirements.
• Review and approve quality reports, deviation records, root-cause analyses, and corrective/preventative action plans (CAPA).
• Lead initiatives to improve order accuracy, inventory accuracy, packaging quality, and process compliance.
• Work closely with Warehouse Operations, Supply Chain, HR/Training, Customer Service, and IT teams to ensure consistent implementation of quality standards.
• Facilitate communication between site managers, regional leadership, and executive-level stakeholders regarding quality metrics and priorities.
• Support client-facing teams by aligning warehouse quality processes with evolving customer requirements.
• Lead major warehouse quality improvement projects, multi-site rollouts, and technology/tool implementations, such as WMS enhancements and QC automation tools.
• Ensure new processes, tools, and standards are deployed successfully across all locations and properly documented.
• Deliver regular quality and operational performance reports to executive leadership.
• Ensure adherence to relevant regulations, industry standards, and customer-specific SLAs.
• Support internal and external audits as required.
• Perform other tasks as assigned by senior leadership.
• 5–10+ years of quality management experience in warehousing, logistics, or distribution.
• Strong background in multi-site quality leadership.
• Bilingual proficiency in Chinese is highly preferred
• Deep understanding of warehouse processes and quality methodologies (such as RCA, Lean, Six Sigma).
• Excellent communication, leadership, and training capabilities.
• Strong analytical and problem-solving skills, with the ability to influence cross-functional teams.
• Ability to travel nationwide as needed.
• Proficiency with the Microsoft Office Suite and warehouse management systems (WMS).

Job Type: Full-time, Onsite

Compensation: Starts at $150,000 per year, plus bonus