Head of Warehouse Quality & Operational Excellence

YQN Logistics; Fontana (CA); On-site; USD 135,000 - 165,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

PTO

401(k) Match

Job summary

YQN Logistics in Fontana, CA is hiring a Director of Operational Excellence to establish and oversee the end-to-end quality assurance across all warehouse locations. You will lead the quality strategy, audits, standardization, and multi-site project implementations to ensure accuracy, compliance, and operational excellence.

The role requires 5–10+ years in quality leadership within warehousing or logistics, with strong Lean/Six Sigma knowledge and the ability to travel nationwide to drive

Qualifications

• 5–10+ years of quality management experience in warehousing, logistics, or distribution.
• Multi-site quality leadership across locations.
• Bilingual proficiency in Chinese is highly preferred.
• Deep understanding of RCA, Lean, Six Sigma quality methodologies.
• Excellent communication, leadership, and training capabilities.
• Ability to travel nationwide as needed.
• Proficiency with Microsoft Office and warehouse management systems (WMS).

Responsibilities

• Develop and maintain the nationwide warehouse quality control strategy, policies, and operational standards.
• Define and implement SOPs, KPIs, and audit mechanisms for all warehouse functions (receiving, putaway, inventory, picking, packing, shipping, returns, value-added services).
• Analyze warehouse data to identify trends, gaps, and improvement opportunities.
• Conduct routine and random quality audits across all warehouse locations for compliance.
• Review and approve quality reports, deviation records, root-cause analyses, and CAPA actions.
• Lead initiatives to improve order accuracy, inventory accuracy, and packaging quality.
• Coordinate with Warehouse Ops, Supply Chain, HR/Training, CS, and IT for consistent quality implementation.
• Report quality metrics to executives and align processes with customer requirements.

Skills

Quality management

Multi-site leadership

Communication

Training

Analytical skills

Travel nationwide

Problem-solving

Tools

WMS

Microsoft Office

Job description

YQN Logistics in Fontana, CA is hiring a Director of Operational Excellence to establish and oversee the end-to-end quality assurance across all warehouse locations. You will lead the quality strategy, audits, standardization, and multi-site project implementations to ensure accuracy, compliance, and operational excellence.

The role requires 5–10+ years in quality leadership within warehousing or logistics, with strong Lean/Six Sigma knowledge and the ability to travel nationwide to drive