Director, Ticket Sales & Service – Hybrid Leadership

The UFL; Columbus (OH); Hybrid; USD 100,000 - 140,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401(k) plan

Unlimited PTO

Job summary

The UFL is seeking a Director of Team Ticket Sales & Service in Columbus, OH. This role leads a local ticket sales and service team, drives revenue growth, and collaborates across marketing and operations to maximize fan engagement and ticket sales success.

You will manage performance targets for Season, Group and Premium packages, recruit and train staff, and execute CRM and sales strategies with cross-functional partners. Hybrid work with game-day presence required.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 7 years of progressive experience in ticket sales, service, revenue generation, or sports business operations, including at least 3 years in a managerial role.
• Premium or ticket sales experience in the sports and entertainment industry required.
• Experience with servicing customers required.
• Experience with CRM systems required.
• Experience with a ticketing system - Ticketmaster/Architects required.
• Experience with Microsoft Office and Google Suite products required.

Responsibilities

• Lead the local ticket sales team to achieve performance targets for Season, Group and Premium ticket packages.
• Meet or exceed an individual performance target through sales.
• Collaborate with local marketing and sales leadership to provide leads and align sales structure.
• Recruit, hire and train sales and service teams.
• Develop and maintain a professional and competitive sales team culture.
• Lead effective sales team meetings and training sessions.
• Manage team and individual sales pipelines with regular tracking.
• Implement local CRM strategy for sales teammates.
• Provide feedback to improve effectiveness and efficiency.
• Serve as local point of contact for the team’s ticket business at league level.
• Participate in team and partner events to support ticket sales and promotions.
• Handle incoming sales calls and follow up with customers to build relationships.

Skills

Ticket sales

CRM systems

Leadership

Customer service

Communication skills

Time management

Decision making

Interpersonal skills

Education

Bachelor’s degree or equivalent

Tools

Ticketmaster

Architects

MS Office

Google Suite

Job description

The UFL is seeking a Director of Team Ticket Sales & Service in Columbus, OH. This role leads a local ticket sales and service team, drives revenue growth, and collaborates across marketing and operations to maximize fan engagement and ticket sales success.

You will manage performance targets for Season, Group and Premium packages, recruit and train staff, and execute CRM and sales strategies with cross-functional partners. Hybrid work with game-day presence required.