Director of Technical Operations Training

Lightedge; Austin (TX); Hybrid; USD 90,000 - 130,000; Full time

Job summary

LightEdge Solutions seeks a Manager of Operations Training to design, deliver, and continuously improve training programs for technical Operations teams. You will own onboarding, continuing education, documentation, LMS administration, and consistent training practices across the organization.

You will lead Technical Trainers and Writers, set priorities, coach the team, and partner with Operations, Engineering, Product, and People to align training with changes in processes and technology.

Qualifications

• Experience designing and delivering technical training for IT operations.
• Experience leading trainers, writers, or learning professionals.
• Experience with LMS setup, enrollments, and reporting.
• Ability to translate complex processes into practical learning.

Responsibilities

• Own onboarding and continuing-education programs for Operations teams.
• Design and facilitate technical training, workshops, and hands-on learning.
• Maintain curricula, knowledgebase articles, and training materials.
• Lead trainers and coordinate content development across locations.

Skills

Training design

Team leadership

LMS administration

Agile/Scrum

AI tools

Education

Instructional design degree

Tools

PHP & web development

ServiceNow

Job description

LightEdge Solutions seeks a Manager of Operations Training to design, deliver, and continuously improve training programs for technical Operations teams. You will own onboarding, continuing education, documentation, LMS administration, and consistent training practices across the organization.

You will lead Technical Trainers and Writers, set priorities, coach the team, and partner with Operations, Engineering, Product, and People to align training with changes in processes and technology.