Technical Operations Training Manager

Socket.dev; Austin (TX); On-site; USD 100,000 - 150,000; Full time

Job summary

LightEdge Solutions in Austin, Des Moines, and Kansas City seeks a Manager of Operations Training to design, deliver, and improve training programs for Technical Operations teams. You will lead trainers and writers, steward onboarding, education, and documentation, and partner with Engineering, Product, and People to align training with changing processes.

The ideal candidate translates complex technical processes into practical learning, uses data-driven feedback, and responsibly applies AI for

Qualifications

• Experience designing and delivering technical training for IT operations, infrastructure, engineering, or similar teams.
• Experience leading trainers, writers, instructional designers, or learning professionals.
• Experience setting goals, workloads, and performance discussions.
• Instructional design, needs analysis, skills assessment, and learning evaluation.
• Strong presentation, facilitation, and stakeholder-management skills.
• Ability to explain complex processes clearly to varied audiences.
• Experience maintaining technical documentation, knowledge articles, training videos, curricula, guides.
• Experience administering an LMS with course setup, enrollments, reporting, and publishing.
• Familiarity with knowledge management and learning platforms.
• Experience using generative AI tools with human review.

Responsibilities

• Own onboarding and continuing-education programs for Operations teams, from needs analysis through evaluation.
• Design and facilitate technical training, workshops, refresher courses, and hands-on learning.
• Create and maintain curricula, articles, videos, and instructor guides.
• Assess skill gaps and develop targeted training plans and career resources.
• Build standardized training frameworks, paths, assessments, and qualification programs.
• Administer LMS including courses, enrollments, paths, reporting, and publishing.
• Lead Technical Trainers and Technical Writers; coach and manage performance.
• Coordinate training calendars, content development, and delivery priorities.
• Partner with stakeholders to align training with process changes and tech updates.
• Use AI responsibly for content creation and evaluation with human review.

Skills

Instructional design

Training team leadership

Learning measurement

LMS administration

Knowledge management

Agile/Scrum practices

Generative AI tools

PHP & web development

Windows/Linux/IBM i

Cloud/Hybrid IT training

Education

Degree in instructional design or related field

Tools

ServiceNow

LMS (Learning Management System)

Documentation platforms

Knowledge articles & videos

PHP-based training applications

Job description

LightEdge Solutions in Austin, Des Moines, and Kansas City seeks a Manager of Operations Training to design, deliver, and improve training programs for Technical Operations teams. You will lead trainers and writers, steward onboarding, education, and documentation, and partner with Engineering, Product, and People to align training with changing processes.

The ideal candidate translates complex technical processes into practical learning, uses data-driven feedback, and responsibly applies AI for