Manager of Operations Training

Socket.dev; Austin (TX); On-site; USD 100,000 - 150,000; Full time

Job summary

LightEdge Solutions in Austin, Des Moines, and Kansas City seeks a Manager of Operations Training to design, deliver, and improve training programs for Technical Operations teams. You will lead trainers and writers, steward onboarding, education, and documentation, and partner with Engineering, Product, and People to align training with changing processes.

The ideal candidate translates complex technical processes into practical learning, uses data-driven feedback, and responsibly applies AI for

Qualifications

• Experience designing and delivering technical training for IT operations, infrastructure, engineering, or similar teams.
• Experience leading trainers, writers, instructional designers, or learning professionals.
• Experience setting goals, workloads, and performance discussions.
• Instructional design, needs analysis, skills assessment, and learning evaluation.
• Strong presentation, facilitation, and stakeholder-management skills.
• Ability to explain complex processes clearly to varied audiences.
• Experience maintaining technical documentation, knowledge articles, training videos, curricula, guides.
• Experience administering an LMS with course setup, enrollments, reporting, and publishing.
• Familiarity with knowledge management and learning platforms.
• Experience using generative AI tools with human review.

Responsibilities

• Own onboarding and continuing-education programs for Operations teams, from needs analysis through evaluation.
• Design and facilitate technical training, workshops, refresher courses, and hands-on learning.
• Create and maintain curricula, articles, videos, and instructor guides.
• Assess skill gaps and develop targeted training plans and career resources.
• Build standardized training frameworks, paths, assessments, and qualification programs.
• Administer LMS including courses, enrollments, paths, reporting, and publishing.
• Lead Technical Trainers and Technical Writers; coach and manage performance.
• Coordinate training calendars, content development, and delivery priorities.
• Partner with stakeholders to align training with process changes and tech updates.
• Use AI responsibly for content creation and evaluation with human review.

Skills

Instructional design

Training team leadership

Learning measurement

LMS administration

Knowledge management

Agile/Scrum practices

Generative AI tools

PHP & web development

Windows/Linux/IBM i

Cloud/Hybrid IT training

Education

Degree in instructional design or related field

Tools

ServiceNow

LMS (Learning Management System)

Documentation platforms

Knowledge articles & videos

PHP-based training applications

Job description

LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.

If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.

Manager of Operations Training

Work Location: Austin / Des Moines / Kansas City

POSITION SUMMARY

Lightedge is seeking a Manager of Operations Training to lead the design, delivery, and continuous improvement of training programs for technical Operations teams. This role owns onboarding, continuing education, technical documentation, skills assessment, Learning Management System administration, and the development of consistent training practices across the organization.

The Manager of Operations Training leads and develops Technical Trainers, Technical Writers, and other training contributors. This position establishes priorities, manages training capacity and performance, coaches team members, and partners with Operations, Engineering, Product, People, and other stakeholders to align training with process changes, technology updates, service requirements, and business priorities.

The ideal candidate can translate complex technical and operational processes into clear, practical learning experiences while using data, feedback, and responsible AI practices to improve employee performance and operational outcomes.

RESPONSIBILITIES

Training Strategy and Delivery

• Own onboarding and continuing-education programs for Operations teams, from needs analysis through delivery and evaluation.
• Design and facilitate technical training, workshops, refresher courses, and hands-on learning experiences.
• Create and maintain technical documentation and curricula, including knowledgebase articles, training videos, instructor guides, and live training templates.
• Assess individual and team skill gaps and develop targeted training plans and career development resources.
• Build standardized training frameworks, learning paths, assessments, and qualification programs.
• Maintain a consistent training experience across teams, locations, schedules, and operational functions.
• Administer and maintain the Learning Management System (LMS), including courses, enrollments, learning paths, permissions, reporting, and content publishing.

Leadership and Team Management

• Lead, coach, and develop Technical Trainers, Technical Writers, and other training contributors.
• Establish team goals, performance expectations, delivery standards, and quality measures.
• Conduct regular one-on-one meetings, team meetings, performance discussions, and development conversations.
• Provide ongoing feedback, recognition, coaching, and accountability to support individual and team success.
• Manage training workload, capacity planning, project assignments, and delivery priorities.
• Coordinate training calendars, facilitator assignments, curriculum development, and content-production schedules.
• Identify skill gaps within the training team and create opportunities for professional growth and cross-training.
• Participate in recruiting, interviewing, onboarding, and succession planning for training team members.
• Lead Technical Trainer and Technical Writer work using Agile/Scrum practices and clearly defined goals.
• Foster a collaborative, accountable, and continuous-improvement culture across the training organization.

Operational Partnership and Continuous Improvement

• Partner with technical and business stakeholders to keep training aligned with process changes, technology updates, operational requirements, and customer-impact priorities.
• Lead regular planning, status, and tactical meetings to review training priorities, open deliverables, risks, dependencies, and performance.
• Gather feedback from learners, instructors, managers, and stakeholders to improve training effectiveness.
• Track training completion, assessment results, time to productivity, content quality, and other performance indicators.
• Use training and operational data to identify trends, recommend improvements, and measure program effectiveness.
• Maintain PHP-based training or operational applications when assigned, including troubleshooting, configuration, content or code updates, testing, and release coordination.
• Use AI tools responsibly for content creation, instructional frameworks, assessments, scenario development, feedback analysis, and quality improvement with appropriate human review.

EDUCATION AND EXPERIENCE

• Experience designing and delivering technical training for IT operations, infrastructure, engineering, or comparable technical teams.
• Experience leading, coaching, or managing trainers, technical writers, instructional designers, or other learning professionals.
• Experience establishing team goals, managing workloads, conducting performance discussions, and developing employees.
• Experience with instructional design, training needs analysis, skills gap assessment, and learning evaluation.
• Strong presentation, facilitation, written communication, and stakeholder-management skills.
• Ability to explain complex technical and non-technical processes clearly to varied audiences.
• Experience creating and maintaining technical documentation, knowledge articles, training videos, curriculum, instructor guides, or similar learning content.
• Experience administering and maintaining an LMS, including course setup, enrollments, permissions, reporting, learning paths, and content publishing.
• Experience with knowledge management, workflow, project management, or learning platforms.
• Demonstrated technical Operations experience and an understanding of technical problem resolution.
• Experience using generative AI tools to support training content creation, evaluation, instructional design, or feedback analysis with sound judgment and human review.
• A degree or formal certification in instructional design, education, business, information technology, or a related field is preferred; equivalent experience is welcome.

PREFERRED SKILLS

• Instructional design and technical facilitation
• Training team leadership and employee development
• Learning measurement and performance improvement
• Learning Management Systems
• Knowledge-management platforms
• ServiceNow and related workflow platforms
• Agile/Scrum practices
• ChatGPT, Claude, or comparable generative AI tools
• PHP and web development
• Windows, Linux, AIX, and Power IBM i
• Citrix and VMware
• Cisco switching and routing
• IPAM, NetBox, or Infoblox
• Fortinet or Palo Alto firewalls
• Monitoring platforms such as Nagios, Blue Matador, SolarWinds, or ScienceLogic
• Backup and recovery platforms such as Veeam, Commvault, Zerto, or VCDA
• Storage platforms such as Pure, IBM, NetApp, or Dell Technologies

With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3.