IT Operations Training Leader

Lightedge; Kansas City (MO); Hybrid; USD 90,000 - 130,000; Full time

Job summary

LightEdge Solutions is seeking a Manager of Operations Training to lead design, delivery, and continuous improvement of training programs for technical Operations teams. This role owns onboarding, ongoing education, documentation, LMS administration, and consistent training practices across the organization.

The ideal candidate translates complex technical processes into practical learning, leads Technical Trainers and Writers, and partners with Operations, Engineering, Product, and People teams

Qualifications

• Experience designing and delivering technical training for IT operations, infrastructure, engineering, or related teams.
• Experience leading trainers, writers, or instructional designers.
• Experience setting team goals, managing workloads, and conducting performance discussions.
• Strong instructional design, needs analysis, and learning evaluation skills.
• Ability to explain complex processes clearly to varied audiences.

Responsibilities

• Own onboarding and continuing education programs for Operations teams.
• Design and facilitate technical training, workshops, and hands-on sessions.
• Create and maintain curricula, knowledgebase articles, and training content.
• Assess skill gaps and develop targeted training plans and career resources.
• Lead Trainers and Writers, coach teams, and manage delivery priorities.
• Administer LMS, enrollments, paths, permissions, and reporting.
• Partner with stakeholders to align training with process and technology updates.
• Use AI tools responsibly to improve content with human review.

Skills

Instructional design

Leadership

Stakeholder management

Communication

Facilitation

Education

Degree or certification in instructional design / related field

Tools

PHP and web development

ServiceNow

LMS administration

Agile/Scrum

Generative AI tools

Job description

LightEdge Solutions is seeking a Manager of Operations Training to lead design, delivery, and continuous improvement of training programs for technical Operations teams. This role owns onboarding, ongoing education, documentation, LMS administration, and consistent training practices across the organization.

The ideal candidate translates complex technical processes into practical learning, leads Technical Trainers and Writers, and partners with Operations, Engineering, Product, and People teams