Director of Systems & Franchise Operations

neighborlybrands; Irving (TX); Hybride; USD 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Equity opportunities

Bonus opportunities

Comprehensive benefits via Neighborly

Résumé du poste

Neighborly is seeking a Director of Systems to lead the development and continuous improvement of tools, systems, reporting, and training across its franchise network. You will partner with franchise owners and senior leadership to drive consistency, efficiency, and growth as part of a collaborative, cross-functional team.

The role emphasizes translating operational insights into scalable solutions, with a focus on benchmarking and enabling Franchise Business Coaches to support owners.

Qualifications

• Bachelor’s degree in Business, Technology, Operations, Analytics, or related field (or equivalent).
• 7+ years of experience in business systems, operations, reporting/analytics, or related role.
• Experience building scalable business processes, tools, or systems.
• Experience managing cross-functional projects with multiple stakeholders.
• Ability to translate data and trends into actionable solutions.
• Excellent verbal and written communication with franchise owners and leadership.
• Strong organizational, time-management, and multi-project handling in fast-paced environments.
• Ability to influence initiatives without direct authority.

Responsabilités

• Evaluate operating systems, processes, and best practices for consistency and efficiency across the Brand.
• Develop and improve tools, systems, reporting, and training to support strategic initiatives and franchise adoption.
• Partner with franchise owners to test and adopt operating systems and best practices across the network.
• Collaborate with Neighborly Brands and cross-functional teams to share solutions while minimizing duplication.
• Develop and distribute reporting tools showing KPIs, trends, and growth opportunities.
• Establish benchmarking to assist Franchise Business Coaches in supporting owners and decisions.
• Create tools to improve sales, pricing, costs, and operational efficiency.
• Develop training resources to ensure consistent execution across the franchise system.
• Perform other duties as required.

Connaissances

Analytical thinking

Problem-solving

Critical thinking

Verbal communication

Written communication

Organizational skills

Time management

Independent work

Technical aptitude

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

Formation

Bachelor's degree in Business/Technology/Operations/Analytics

Outils

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

Description du poste

Neighborly is seeking a Director of Systems to lead the development and continuous improvement of tools, systems, reporting, and training across its franchise network. You will partner with franchise owners and senior leadership to drive consistency, efficiency, and growth as part of a collaborative, cross-functional team.

The role emphasizes translating operational insights into scalable solutions, with a focus on benchmarking and enabling Franchise Business Coaches to support owners.