Director of Student Success & Retention

Trine; Angola (IN); On-site; USD 70,000 - 100,000; Full time

Job summary

Trine University seeks a Director of Student Support to promote student retention and success, guiding students toward graduation and coordinating with academic departments, deans, campus safety, housing, health services, and other units. The role monitors the WeCare system and leads the Assessment Care Team.

Responsibilities include supervising work-study personnel, collaborating on retention planning, managing related budgets, and ensuring after-hours access for students across campus.

Qualifications

• Bachelor’s Degree is required.
• Substantial student life or student success experience is preferred.

Responsibilities

• Provide guidance to students facing obstacles to academic/personal success.
• Manage the WeCare Early Alert System.
• Partner with faculty, staff, and administration in identifying trends and researching best practices in student retention.
• Participate in the retention and strategic planning processes of the institution.
• Manage the retention budget, requests for aid, Books and Beyond processes, share closet, and student assistance.
• Communicate with faculty and staff when students miss class due to family emergencies, health issues, etc.
• Lead the Assessment Care Team (ACT).
• Coordinate with Campus Safety for wellness checks or locating students of concern.
• Assist students in navigating services and offices across campus.
• Respond to other duties as assigned by the Assistant Dean of Academic Affairs.
• Respond to student resource needs at Brooks College of Health Professions.
• Represent Student Success at campus recruitment events.
• Regularly report area metrics to campus stakeholders.
• Provide night and weekend coverage and supervision to ensure accessibility for students beyond traditional hours.

Education

Bachelor’s Degree

Job description

Trine University seeks a Director of Student Support to promote student retention and success, guiding students toward graduation and coordinating with academic departments, deans, campus safety, housing, health services, and other units. The role monitors the WeCare system and leads the Assessment Care Team.

Responsibilities include supervising work-study personnel, collaborating on retention planning, managing related budgets, and ensuring after-hours access for students across campus.