Director of Student Support

Trine; Angola (IN); On-site; USD 70,000 - 100,000; Full time

Job summary

Trine University seeks a Director of Student Support to promote student retention and success, guiding students toward graduation and coordinating with academic departments, deans, campus safety, housing, health services, and other units. The role monitors the WeCare system and leads the Assessment Care Team.

Responsibilities include supervising work-study personnel, collaborating on retention planning, managing related budgets, and ensuring after-hours access for students across campus.

Qualifications

• Bachelor’s Degree is required.
• Substantial student life or student success experience is preferred.

Responsibilities

• Provide guidance to students facing obstacles to academic/personal success.
• Manage the WeCare Early Alert System.
• Partner with faculty, staff, and administration in identifying trends and researching best practices in student retention.
• Participate in the retention and strategic planning processes of the institution.
• Manage the retention budget, requests for aid, Books and Beyond processes, share closet, and student assistance.
• Communicate with faculty and staff when students miss class due to family emergencies, health issues, etc.
• Lead the Assessment Care Team (ACT).
• Coordinate with Campus Safety for wellness checks or locating students of concern.
• Assist students in navigating services and offices across campus.
• Respond to other duties as assigned by the Assistant Dean of Academic Affairs.
• Respond to student resource needs at Brooks College of Health Professions.
• Represent Student Success at campus recruitment events.
• Regularly report area metrics to campus stakeholders.
• Provide night and weekend coverage and supervision to ensure accessibility for students beyond traditional hours.

Education

Bachelor’s Degree

Job description

The Director of Student Support provides services to promote the retention and academic/personalsuccess of Trine Students. The Director of Student Support will assist students toensure progression towards graduation goals; establish and maintain collaborativeworking relationships with various university constituents including academic departments,dean of students, campus safety, housing and residence life, student health center,academic success, and other relevant departments. The Director of Student Supportmonitors the We Care system and facilitates Assessment Care Team meetings to identifyand follow up with students of concern.

Essential Duties and Responsibilities

• Responsible for providing guidance to students facing obstacles to academic/personalsuccess.
• Manages all functions of the WeCare Early Alert System.
• Partners with faculty, staff, and administration in identifying trends and researchingbest practices in student retention.
• Responsible for participation in the retention and strategic planning processes ofthe institution.
• Manage the retention budget, requests for aid, Books and Beyond processes, share closet,and student assistance.
• Responsible for all communication to related faculty and staff when students are unableto attend class due to family emergencies, health issues, etc.
• Participate as the leader of the Assessment Care Team (ACT).
• Partnering with Campus Safety to perform occasional wellness checks or locate studentsof concern.
• Assist students in navigating services and offices across campus.
• Responsible for other duties as assigned by the Assistant Dean of Academic Affairs.
• Respond to student resource needs at the Brooks College of Health Professions
• Serve as a representative of Student Success at campus recruitment events.
• Regularly report area metrics to campus stakeholders.
• Provide night and weekend coverage and supervision as needed to ensure continuoussupport and accessibility for students beyond traditional business hours.

SUPERVISORY RESPONSIBILITIES

• Direct supervision of work-study students and student workers/ambassadors assignedto Student Success.

Education and/or Experience

Bachelor’s Degree is required. Substantial student life or student success experienceis preferred.

Trine University offers a comprehensive benefit package designed to provide a variety of choices to best fit your needs and the needs of your family. Some benefits offeredinclude:

• Life Insurance – a variety ofvoluntary life options are available along with an employerpaidemployee life policy valued at 1½ times annual salary
• Financial Insurance – employer paid Long Term Disability and voluntary Short-TermDisability, Accident, Hospital Indemnity, and Critical Illness options are available
• Paid vacation and sick time
• Retirement – after one year offull-time service you are eligible for an employercontribution of 5% and upto an additional 5% employer match
• Education – after 6 months of full-time service, undergraduate education benefitsare available for employee, spouse, and dependent children

The salary is competitive and commensurate with experience and qualifications.

Trine University is an equal opportunity employer. Applicants are considered for employment without regard to race, color, religion, sex, age, disability, national origin, genetic information, citizenship status, military status, or any other basis prohibited by law, unless such basis constitutes a bona fide occupational qualification. Trine will comply with its legal obligation to provide reasonable accommodations to qualified individuals with disabilities and for religious beliefs.