Head of Student Success & Onboarding

Trident Technical College; Charleston (SC); On-site; USD 65,000 - 90,000; Full time

Job summary

Trident Technical College seeks a Student Services Manager III to lead the Student Success Center from onboarding through completion. You will supervise staff, drive enrollment initiatives, and partner across campus to enhance the student experience.

The role emphasizes utilizing data and technology to improve engagement, retention, and success outcomes, with cross-functional collaboration and reports to leadership.

Qualifications

• Master's degree in a relevant field.
• Experience in student services programs.

Responsibilities

• Direct and coordinate daily operations of the Student Success Center and onboarding, advising, and support services.
• Collaborate with academic and student affairs to ensure smooth transitions across services.
• Lead staffing, recruiting, training, and performance management for Student Success Center staff.
• Use data and technology to analyze enrollment trends and improve retention and persistence.
• Serve as liaison for technology systems and vendor relationships to ensure efficient operations.

Skills

Leadership

Project management

Data analysis

Communication

Customer service

Interpersonal skills

Organizational skills

Education

Master's degree

Tools

Microsoft Office

Student Information Systems

Job description

Trident Technical College seeks a Student Services Manager III to lead the Student Success Center from onboarding through completion. You will supervise staff, drive enrollment initiatives, and partner across campus to enhance the student experience.

The role emphasizes utilizing data and technology to improve engagement, retention, and success outcomes, with cross-functional collaboration and reports to leadership.