Director of Strategic Client Success & Growth

Medical Solutions, LLC; Charlotte (NC); On-site; USD 110,000 - 140,000; Full time

Job summary

Medical Solutions, LLC in Charlotte, NC is seeking a Director of Account Management to lead a team of RAMs and CSMs, manage a national client base, and align account strategies with growth targets. The role involves driving re-orders, standardizing processes, and delivering executive-level support during client calls and site visits.

The Director will mentor teams, drive operational excellence, and collaborate with executive leadership to ensure exceptional client service and measurable results

Qualifications

• Bachelor's degree in business, marketing, or related field.
• Minimum five years of management experience in Sales/Client Services or related.
• Experience building executive relationships and presenting to senior executives.
• Proven ability to lead teams to growth targets and execute client processes.
• Excellent verbal/written communication skills and IT fluency.
• Strong process leadership and project execution skills.

Responsibilities

• Develop and execute the overall account management strategy for client growth and retention.
• Lead strategic client relationships and drive engagement across key accounts.
• Oversee account planning, resource allocation, and cross-functional alignment.
• Standardize account management processes and champion continuous improvement.
• Coach RAMs/CSMs and lead account reviews for high performance.

Skills

Leadership

Client relationships

Strategic planning

CRM reporting

Executive communication

Process improvement

Education

Bachelor's degree in business/marketing/related field

Tools

CRM systems

ATS

ERP systems

MS Excel

PowerPoint

Job description

Medical Solutions, LLC in Charlotte, NC is seeking a Director of Account Management to lead a team of RAMs and CSMs, manage a national client base, and align account strategies with growth targets. The role involves driving re-orders, standardizing processes, and delivering executive-level support during client calls and site visits.

The Director will mentor teams, drive operational excellence, and collaborate with executive leadership to ensure exceptional client service and measurable results