Senior Director, Strategic Account Management

NCM Associates; Kansas City (MO); On-site; USD 120,000 - 170,000; Full time

Job summary

NCM Associates is seeking a Director of Account Management to lead a strategic, client-focused team in Kansas City. The role drives client success, develops strategic plans, and aligns internal teams to maximize value and retention.

The Director serves as a senior advocate for client outcomes, monitoring key metrics and promoting continuous improvement across Delivery, Sales, Product, and Operations.

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• MBA or equivalent experience preferred.
• 8+ years in account management, client success, or strategic roles with leadership.
• Strong strategic client engagement and cross-functional alignment.
• Experience with CRM tools such as Salesforce, Gainsight, HubSpot.

Responsibilities

• Lead a high-performing Account Management team focused on client satisfaction and strategic goals.
• Develop strategic account plans, guide opportunities, and align client objectives with NCM offerings.
• Coordinate with Delivery, Sales, Product, and Operations to ensure cross-functional alignment.
• Champion client feedback, drive initiatives to improve satisfaction and long-term value.
• Set KPIs for client health and retention and report insights to leadership.

Skills

Leadership

Strategic engagement

Cross-functional collaboration

Communication

Relationship building

CRM proficiency

Education

Bachelor’s degree in Business, Marketing, Communications, or a related field

MBA or equivalent experience preferred

Tools

Salesforce

Gainsight

HubSpot

Job description

NCM Associates is seeking a Director of Account Management to lead a strategic, client-focused team in Kansas City. The role drives client success, develops strategic plans, and aligns internal teams to maximize value and retention.

The Director serves as a senior advocate for client outcomes, monitoring key metrics and promoting continuous improvement across Delivery, Sales, Product, and Operations.