Enterprise Account Director: Growth & Strategy

MedReview; New York (NY); In loco; USD 155.000 - 180.000; Tempo pieno

Descrizione del lavoro

MedReview seeks a Senior Director of Account Management to lead day-to-day management of its largest enterprise client relationships. You will partner with client leaders, coordinate across client units and MedReview teams, oversee performance and risk, and spot opportunities to expand the relationship.

Responsibilities include governance meetings, reporting on outcomes and savings, managing escalations, and driving retention and growth across national plans and large payers.

Competenze

• Bachelor’s degree required.
• 8+ years of progressive Account Management, client success, healthcare operations, payment integrity, managed care, revenue cycle, healthcare technology, or related experience.
• Demonstrated success managing large, complex, or enterprise healthcare clients with multiple stakeholders and service lines.
• Experience leading executive-level client meetings, business reviews, account planning, and complex issue resolution.
• Strong knowledge of healthcare claims, payment integrity, payer operations, reimbursement, or related healthcare services.
• Strong business and financial acumen with the ability to interpret performance information and develop client-focused recommendations.
• Exceptional communication, presentation, organization, negotiation, and follow-through skills.
• Ability to influence and coordinate across a matrixed organization without direct authority.
• Sound judgment and the ability to manage high-visibility, sensitive, or escalated client matters.
• Proficiency with CRM, presentation, spreadsheet, and client reporting tools.

Mansioni

• Manage enterprise client relationships and ensure alignment with client priorities.
• Coordinate across client units and MedReview teams for consistent client experience.
• Lead governance meetings, executive updates, and quarterly reviews.
• Provide reporting on performance, savings, service levels, and risks.
• Identify growth opportunities and support renewals, pricing, and contracting.
• Oversee escalation and resolution of complex client issues.
• Monitor account health, profitability, and expansion opportunities.
• Guide account teams and ensure accurate CRM and reporting.

Conoscenze

Account Management

Healthcare operations

Payment integrity

Managed care

Revenue cycle

Healthcare technology

Executive-level meetings

CRM

Presentation

Spreadsheet

Client reporting tools

Cross-functional leadership

Negotiation

Formazione

Bachelor's degree

Strumenti

CRM software

Presentation software

Spreadsheet tools

Descrizione del lavoro

MedReview seeks a Senior Director of Account Management to lead day-to-day management of its largest enterprise client relationships. You will partner with client leaders, coordinate across client units and MedReview teams, oversee performance and risk, and spot opportunities to expand the relationship.

Responsibilities include governance meetings, reporting on outcomes and savings, managing escalations, and driving retention and growth across national plans and large payers.