Director of Strategic Accounts & Growth

Eshipping, Llc; Parkville (MO); On-site; USD 110,000 - 180,000; Full time

Job summary

eShipping LLC in Parkville, MO, is seeking a Director of Account Management to lead the Account Management team, deepen client relationships, and drive retention and growth across top accounts. This role requires strategic oversight of a key account and collaboration with internal teams to deliver cost-effective, high-value solutions.

The Director will mentor and manage direct reports, monitor KPIs, and align resources to meet retention goals while expanding opportunities within existing

Qualifications

• Minimum ten years of experience working in the Transportation industry.

Responsibilities

• Lead and develop a diverse team of Account Managers through coaching and feedback for both personal and professional development.
• Act as executive leader for assigned customers. Provide oversight to all customers to evaluate for and ensure excellent execution. Develop and maintain relationships with executive teams of each top 25 customer and/or other executive sponsor assignments.
• Achieve and sustain 3-year vision for retention.
• Accelerate adoption of AI through company authorized A.I. tools.
• Support (and lead, when necessary) contract renewal opportunities.
• Use outstanding communication skills to present to and influence both internal and external key stakeholders.
• Collaborate with Marketing, Sales, and Solutions teams to ensure the value of services is being effectively communicated.
• Investigate root causes for attrition, define root cause(s), and align resources for correction and prevention.
• Support Account Managers through upsell opportunities (with existing accounts) to achieve corporate growth goals.
• Travel 20% - 40% to regularly attend customer meetings to evaluate customer satisfaction and eShipping performance.

Skills

Supply chain knowledge

Team leadership

Project leadership

Customer service

Communication

Decision making

Attention to detail

MS Office

Stakeholder management

Sales negotiation

Education

Ten years in Transportation

Tools

Transportation Management System

MS Office (Word/Excel/PowerPoint)

Job description

eShipping LLC in Parkville, MO, is seeking a Director of Account Management to lead the Account Management team, deepen client relationships, and drive retention and growth across top accounts. This role requires strategic oversight of a key account and collaboration with internal teams to deliver cost-effective, high-value solutions.

The Director will mentor and manage direct reports, monitor KPIs, and align resources to meet retention goals while expanding opportunities within existing