Director of Strategic Account Growth

Mainland; Chicago (IL); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Paid time off & holidays

Retirement benefits

Company-sponsored programs

Job summary

Mainland is seeking a Director of Account Management to lead, grow and protect a portfolio of client relationships while developing a high-performing Account Management team. This senior role carries accountability for client health, retention, growth, strategy and portfolio performance.

The Director will translate client objectives into clear strategies, supervise the full Mainland delivery team, and ensure every account is planned at least 60 days ahead with proactive problem-solving and

Qualifications

• 7–10 years of progressive experience in account management, client services, marketing, communications, public relations or an integrated agency environment.
• Bachelor’s degree required Master’s preferred
• Proven track record of managing and expanding client account portfolios and cultivating executive-level client trust.
• Proven experience managing and developing direct reports.

Responsibilities

• Own the health, retention, performance and growth of an assigned portfolio of Mainland clients.
• Establish a clear definition of winning for every client and translate objectives into strategies.
• Lead strategic client meetings, reviews and executive-level conversations as needed.
• Identify risks early and bring recovery plans before issues become client escalations or lost business.
• Partner with content, PR, digital and creative leaders to align delivery with client goals.
• Build a high-performing Account Management team through coaching and clear KPI expectations.

Skills

Account management

Client services

Marketing

Public relations

Integrated agency

Education

Bachelor’s degree

Master’s degree

Job description

Mainland is seeking a Director of Account Management to lead, grow and protect a portfolio of client relationships while developing a high-performing Account Management team. This senior role carries accountability for client health, retention, growth, strategy and portfolio performance.

The Director will translate client objectives into clear strategies, supervise the full Mainland delivery team, and ensure every account is planned at least 60 days ahead with proactive problem-solving and