Director of Site Reliability Engineering (AI-Driven)

JPMorgan Chase; Houston (TX); On-site; USD 204,000 - 285,000; Full time

Job summary

JPMorgan Chase seeks a Director of Site Reliability Engineering to lead a global SRE program within Corporate Technology. You will shape reliability strategies, incident management, and AI-assisted workflows across the SDLC to deliver resilient software at scale.

You will partner with engineering teams, set standards for reliability, and drive continuous improvement in operational efficiency, security, and compliance in a major financial services firm.

Qualifications

• Formal training or certification on site reliability engineering concepts and 10+ years applied experience.
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to improve reliability engineering workflows with strong validation habits.
• Ability to validate AI-assisted operational recommendations before applying changes, escalating when uncertain and following data sensitivity requirements.
• Ability to determine how each system relates to each other and uses a breadth of tools to drive automation, process improvement, and reliability for the firm.
• Experience translating research, analysis, and tests into business recommendations.

Responsibilities

• Identifies and solves problems of high complexity and drives improvements as outcomes
• Uses enterprise-authorized AI capabilities within the work environment to accelerate complex incident analysis and reliability decisioning, validating outputs and handling operational data according to sensitivity and security requirements.
• Works with development teams throughout the software life cycle ensuring sustainable software releases, leading medium to large projects by bringing together the proper perspectives, identifying road blockers, and integrating feedback from team members and the firm
• Manages, designs, and implements infrastructure components to improve reliability and ensure operational efficiency
• Influences management and stakeholders through clear recommendations and measurable reliability outcomes
• Leads reuse-first adoption of AI-assisted reliability workflows across SDLC/toolchain practices, ensuring traceability/auditability, resiliency, and security controls.

Skills

SRE fundamentals

AI-assisted reliability

Incident management

System interoperability

Automation & tooling

Business impact knowledge

Job description

JPMorgan Chase seeks a Director of Site Reliability Engineering to lead a global SRE program within Corporate Technology. You will shape reliability strategies, incident management, and AI-assisted workflows across the SDLC to deliver resilient software at scale.

You will partner with engineering teams, set standards for reliability, and drive continuous improvement in operational efficiency, security, and compliance in a major financial services firm.