Director of Sales Operations & Program Management

Silith; Northern (KY); Hybrid; USD 150,000 - 210,000; Full time

Job summary

Silith is seeking a Director of Sales Operations & Program Management to run the daily operational backbone of the commercial organization. You will own CRM systems, pipeline and forecast management, and hands-on program management for major customer engagements, coordinating across Sales, BD, Finance, Operations, and Engineering.

You will oversee dashboards, cadence, and reporting for visibility into pipeline, bookings, and design-win status, while managing strategic account programs and

Qualifications

• 7+ years of experience in sales operations, program management, or business operations in tech or semiconductor industries.
• Hands-on experience managing CRM systems, pipeline reporting, and sales forecasting processes.
• Experience program-managing complex, multi-stakeholder customer engagements or projects.
• Strong analytical and Excel/reporting skills with ability to build clear dashboards and reports.
• Excellent organizational skills and attention to detail, with ability to manage multiple programs.

Responsibilities

• Own day-to-day sales operations: CRM administration, pipeline hygiene, opportunity tracking, and commercial reporting.
• Maintain accurate, up-to-date pipeline data and produce regular forecasting reports for the VP of Sales Programs & Operations and the CRO.
• Support order management, pricing administration, and margin tracking in coordination with Finance.
• Build and maintain dashboards that give Sales, BD, and executive leadership clear visibility into pipeline, bookings, and design win status.
• Serve as hands-on program manager for major customer programs, tracking milestones, action items, and deliverables across teams.
• Run operating cadence for strategic account programs: status meetings, milestone reviews, and executive updates.
• Maintain program documentation, schedules, and risk logs for key customer engagements.
• Escalate risks and blockers to leadership in time to resolve them.
• Maintain the design win funnel: track opportunities through evaluation, design-in, qualification, and production.
• Ensure consistent stage definitions, data entry, and reporting across the design win pipeline.
• Partner with Sales and BD to keep design win data current and identify opportunities to improve funnel velocity.
• Produce regular design win funnel reports for executive leadership.
• Support global sales planning and forecasting process, including data collection, analysis, and report preparation.
• Coordinate with Operations and Supply Chain to align demand forecasts with production capacity.

Skills

Sales operations

Program management

CRM administration

Forecasting

Data analysis

Cross-functional collaboration

Excel

Tools

Salesforce

CRM tools

Dashboards

Reporting tools

Job description

Silith is seeking a Director of Sales Operations & Program Management to run the daily operational backbone of the commercial organization. You will own CRM systems, pipeline and forecast management, and hands-on program management for major customer engagements, coordinating across Sales, BD, Finance, Operations, and Engineering.

You will oversee dashboards, cadence, and reporting for visibility into pipeline, bookings, and design-win status, while managing strategic account programs and