Director, Sales Operations & Program Management

Silith; Northern (KY); Hybrid; USD 150,000 - 210,000; Full time

Job summary

Silith is seeking a Director of Sales Operations & Program Management to run the daily operational backbone of the commercial organization. You will own CRM systems, pipeline and forecast management, and hands-on program management for major customer engagements, coordinating across Sales, BD, Finance, Operations, and Engineering.

You will oversee dashboards, cadence, and reporting for visibility into pipeline, bookings, and design-win status, while managing strategic account programs and

Qualifications

• 7+ years of experience in sales operations, program management, or business operations in tech or semiconductor industries.
• Hands-on experience managing CRM systems, pipeline reporting, and sales forecasting processes.
• Experience program-managing complex, multi-stakeholder customer engagements or projects.
• Strong analytical and Excel/reporting skills with ability to build clear dashboards and reports.
• Excellent organizational skills and attention to detail, with ability to manage multiple programs.

Responsibilities

• Own day-to-day sales operations: CRM administration, pipeline hygiene, opportunity tracking, and commercial reporting.
• Maintain accurate, up-to-date pipeline data and produce regular forecasting reports for the VP of Sales Programs & Operations and the CRO.
• Support order management, pricing administration, and margin tracking in coordination with Finance.
• Build and maintain dashboards that give Sales, BD, and executive leadership clear visibility into pipeline, bookings, and design win status.
• Serve as hands-on program manager for major customer programs, tracking milestones, action items, and deliverables across teams.
• Run operating cadence for strategic account programs: status meetings, milestone reviews, and executive updates.
• Maintain program documentation, schedules, and risk logs for key customer engagements.
• Escalate risks and blockers to leadership in time to resolve them.
• Maintain the design win funnel: track opportunities through evaluation, design-in, qualification, and production.
• Ensure consistent stage definitions, data entry, and reporting across the design win pipeline.
• Partner with Sales and BD to keep design win data current and identify opportunities to improve funnel velocity.
• Produce regular design win funnel reports for executive leadership.
• Support global sales planning and forecasting process, including data collection, analysis, and report preparation.
• Coordinate with Operations and Supply Chain to align demand forecasts with production capacity.

Skills

Sales operations

Program management

CRM administration

Forecasting

Data analysis

Cross-functional collaboration

Excel

Tools

Salesforce

CRM tools

Dashboards

Reporting tools

Job description

The Director, Sales Operations & Program Management will run the day-to-day operational backbone of Silith's commercial organization - sales operations execution, pipeline and forecast management, and hands-on program management for major customer engagements. This person will own the systems, reporting, and program cadence that keep Sales, Business Development, Finance, Operations, and Engineering aligned on customer commitments, working closely with the VP of Sales Programs & Operations to execute the processes and structure that support Silith's growth with hyperscalers, semiconductor companies, and OEMs.

Responsibilities:

• Own day-to-day sales operations: CRM administration, pipeline hygiene, opportunity tracking, and commercial reporting
• Maintain accurate, up-to-date pipeline data and produce regular forecasting reports for the VP of Sales Programs & Operations and the CRO
• Support order management, pricing administration, and margin tracking in coordination with Finance
• Build and maintain dashboards that give Sales, BD, and executive leadership clear visibility into pipeline, bookings, and design win status

Program Management for Strategic Accounts

• Serve as the hands-on program manager for major customer programs, tracking milestones, action items, and deliverables across Sales, BD, Engineering, Product, and Operations
• Run the operating cadence for strategic account programs - status meetings, milestone reviews, and executive updates
• Maintain program documentation, schedules, and risk logs for key customer engagements

Design Win Funnel Management

• Escalate risks and blockers to the VP of Sales Programs & Operations and relevant functional leaders in time to resolve them
• Maintain the design win funnel: track opportunities through evaluation, design-in, qualification, and production
• Ensure consistent stage definitions, data entry, and reporting across the design win pipeline
• Partner with Sales and BD to keep design win data current and identify opportunities to improve funnel velocity
• Produce regular design win funnel reports for executive leadership

Sales Planning & Forecasting Support

• Support the global sales planning and forecasting process, including data collection, analysis, and report preparation
• Work with Sales and BD to validate customer forecasts and opportunity assumptions
• Coordinate with Operations and Supply Chain to help align demand forecasts with production capacity
• Identify and flag gaps between customer demand, sales pipeline, and supply availability

Process & Systems Development

• Build and continuously improve sales operations processes, tools, and templates to support a growing commercial organization
• Own the administration and optimization of CRM and related sales systems
• Develop standardized reporting templates and operating rhythms that scale as the team grows
• Document processes and train Sales and BD team members on tools, systems, and reporting requirements

Cross-Functional Coordination

• Serve as a day-to-day operational point of contact between Sales, BD, Finance, Operations, Supply Chain, Product, and Engineering
• Support the VP of Sales Programs & Operations in preparing executive reporting and board-level materials as needed
• Help ensure customer commitments are clearly tracked and communicated internally through completion

Requirements:

• 7+ years of experience in sales operations, program management, or business operations, ideally in a technology or semiconductor company
• Hands-on experience managing CRM systems, pipeline reporting, and sales forecasting processes
• Experience program-managing complex, multi-stakeholder customer engagements or projects
• Strong analytical and Excel/reporting skills, with the ability to build clear, accurate dashboards and reports
• Excellent organizational skills and attention to detail, with the ability to manage multiple programs simultaneously
• Strong cross-functional collaboration skills, with experience working across Sales, Finance, Operations, and Engineering

Preferred Qualifications

• Experience with semiconductor, optical communications, silicon photonics, AI infrastructure, or related technology markets
• Experience managing design win funnels or similarly staged, technical sales processes
• Familiarity with CRM platforms (e.g., Salesforce) and sales operations tooling
• Project or program management certification (e.g., PMP) a plus, though not required

Success Measures

• Accurate, up-to-date pipeline and forecast data available to Sales and executive leadership at all times
• Improved sales operations processes and tooling that scale with the growing commercial organization
• Strong cross-functional coordination that keeps customer commitments on track

Tools you will master and utilize daily: