Director of Sales Operations

Modern Exteriors LLC.; Wilmington (DE); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Leadership opportunities

Job summary

Modern Exteriors LLC, based in Wilmington, DE, is seeking a Director of Sales Operations to lead sales performance, optimize operations, and drive accountability across the organization. This role reports to the President and works closely with VPs and Sales Managers to achieve ambitious growth targets.

The ideal candidate will have proven senior-level sales leadership experience, strong analytics, and a track record of implementing standardized processes and CRM improvements to accelerate

Qualifications

• Proven experience in Sales Operations, Sales Management, or senior-level sales leadership.
• Experience leading cross-functional teams and driving growth.
• Strong understanding of sales KPIs and performance accountability.

Responsibilities

• Oversee sales performance and operational standards across the organization.
• Collaborate with Presidents, VPs, and Sales Managers to achieve company sales objectives.
• Develop reporting dashboards and tools to track performance and drive improvements.
• Identify underperforming offices and implement corrective action plans.
• Oversee CRM utilization and ensure process compliance across locations.

Skills

Sales operations

Leadership

CRM systems

Excel/Google Sheets

KPIs/Performance management

Tools

Salesforce

JobNimbus

CRM systems

Excel

Google Sheets

Job description

Director of Sales Operations

Modern Exteriors | Wilmington, DE

Salary: $100,000 per year
Job Type: Full-Time
Location: Wilmington, DE
Reports To: President of the Company

Modern Exteriors - A Workplace You'll Love

Modern Exteriors is one of the fastest-growing roofing companies in the United States. As a veteran-owned organization, we pride ourselves on a culture that balances a fun, team-oriented environment with a high-performance, results-driven mindset.

We work hard, celebrate wins, and empower our people to grow both professionally and financially.

As we continue expanding, we're looking for experienced leaders who thrive in fast-paced environments and want to play a key role in building a high-performing organization.

Position Overview

Modern Exteriors is seeking an experienced, results-driven Director of Sales Operations to oversee sales performance, operational efficiency, and leadership accountability across the organization.

Reporting directly to the President, this individual will work closely with Vice Presidents and Sales Managers to ensure company-wide sales objectives are achieved, operational standards are maintained, and leadership teams consistently execute established processes.

The Director of Sales Operations will be responsible for analyzing performance, identifying underperforming offices, implementing improvement strategies, and holding sales leadership accountable for results.

The ideal candidate is a strong leader with an analytical mindset, excellent communication skills, and a proven ability to drive operational excellence within a high-performance sales environment.

Key Responsibilities

Sales Leadership & Accountability

• Work directly with the President to execute company-wide sales strategies and operational objectives.
• Hold Vice Presidents and Sales Managers accountable for performance metrics, production goals, and operational standards.
• Conduct regular performance reviews with sales leadership to evaluate results and identify areas for improvement.
• Identify underperforming offices and collaborate with leadership to develop and execute corrective action plans.
• Ensure sales leadership consistently follows established company policies, procedures, and expectations.
• Establish a culture of accountability, ownership, and continuous improvement.

Sales Performance & Analytics

• Monitor and analyze key performance indicators (KPIs), including sales production, conversion rates, revenue, and overall office performance.
• Develop and maintain reporting systems, dashboards, and performance tracking tools.
• Identify performance trends, operational inefficiencies, and opportunities to increase productivity.
• Provide the President with regular performance updates, operational insights, and strategic recommendations.
• Ensure sales leadership understands performance expectations and takes appropriate action to achieve established goals.

Sales Operations & Process Management

• Oversee daily sales operations to ensure consistency, efficiency, and accountability across all locations.
• Implement and enforce standardized sales processes, procedures, and best practices.
• Oversee CRM utilization, reporting accuracy, and compliance with company processes.
• Identify opportunities to streamline workflows and improve operational efficiency.
• Collaborate with executive leadership to implement new systems, tools, and operational improvements.
• Ensure effective communication and coordination between sales leadership and supporting departments.

Strategic Growth & Development

• Partner with executive leadership to develop strategies that improve sales performance and profitability.
• Support operational planning and execution as the company expands into new markets.
• Work with sales leadership to identify training, coaching, and development opportunities.
• Evaluate existing operational structures and recommend improvements that support company growth.
• Drive initiatives that strengthen leadership performance, operational consistency, and long-term scalability.

Qualifications

• Proven experience in Sales Operations, Sales Management, or senior-level sales leadership.
• Demonstrated ability to manage performance and hold senior sales leaders accountable for results.
• Strong understanding of sales KPIs, performance management, and operational efficiency.
• Experience analyzing sales data and implementing strategies that improve production and profitability.
• Proficiency with CRM systems, reporting tools, Microsoft Excel, and Google Sheets.
• Strong leadership, communication, organizational, and problem-solving skills.
• Ability to identify performance gaps and implement effective improvement strategies.
• Experience developing and enforcing operational processes across multiple teams or locations.
• Ability to work directly with executive leadership in a fast-paced, growth-oriented environment.

Preferred Qualifications

• Experience in roofing, home improvement, construction, or other performance-driven sales industries.
• Experience overseeing or supporting multiple sales offices or territories.
• Familiarity with Salesforce, JobNimbus, or similar CRM platforms.
• Experience working with Vice Presidents, Regional Managers, and Sales Managers.
• Background in scaling sales operations within a rapidly growing organization.

What We Offer

Competitive Compensation

• $100,000 annual salary.
• Opportunity to make a significant impact on company-wide performance and growth.

Comprehensive Benefits

• Health, dental, and vision insurance.
• Paid holidays.

Career Growth

• Direct collaboration with the President and executive leadership.
• Leadership opportunities within a rapidly expanding company.
• Opportunity to influence company-wide operational strategies.
• Performance-driven environment that recognizes results and leadership.

Company Culture

• Veteran-owned organization.
• High-energy, team-oriented work environment.
• Supportive leadership that values accountability and professional development.
• A company that works hard, celebrates success, and promotes growth from within.

Why Join Modern Exteriors?

At Modern Exteriors, we're building more than a successful sales organization. We're developing the leadership, systems, and operational foundation necessary to support long-term growth.

As our Director of Sales Operations, you'll play a critical role in driving performance, strengthening leadership accountability, and ensuring our sales organization operates at the highest level.

We're looking for someone who leads with confidence, takes ownership of results, and knows how to turn operational strategy into measurable success.

If you're a proven leader who thrives on accountability, operational excellence, and driving results, we want to hear from you.