Director of Sales Experience

Brobston Group; King of Prussia (PA); On-site; USD 130,000 - 170,000; Full time

Job summary

Brobston Group is seeking a Director of Sales Experience for an on-site role in King of Prussia, PA. You will lead store sales programs and client development, driving a customer-focused experience and delivering measurable results.

You will partner with store and regional leaders, collaborate with brand and planning teams, and report to the General Manager. A strong track record in luxury retail leadership and strategic execution is essential.

Qualifications

• 10+ years of relevant experience, including luxury retail fashion.
• Senior retail management experience with a track record across multiple businesses.
• Experience building, motivating, and coaching teams and navigating complex business problems.
• Strong collaboration, executive presentation, oral and written communication skills.
• Advanced proficiency with Microsoft Office.

Responsibilities

• Oversee Client Development team performance and goals through Group Selling Managers.
• Communicate store vision and goals, promote consistent customer service, and build an energized team environment.
• Partner with store, regional, merchant, planning, brand, and client development teams on strategy and action plans.
• Analyze customer behavior and trends, set priorities, and adjust processes to improve results.
• Support the Store General Manager and facilitate leadership meetings in their absence.

Skills

Retail leadership

Team coaching

Client development

Communication

Executive collaboration

Tools

Microsoft Office

Job description

Summary

The Director of Sales Experience leads store sales programs and client development performance, building a customer-focused experience and driving results. This on-site role partners with store and regional leaders and reports to the General Manager.

Responsibilities

• Oversee Client Development team performance and goals through Group Selling Managers.
• Communicate store vision and goals, promote consistent customer service, and build an energized team environment.
• Partner with store, regional, merchant, planning, brand, and client development teams on strategy and action plans.
• Analyze customer behavior and trends, set priorities, and adjust processes to improve results.
• Support the Store General Manager and facilitate leadership meetings in their absence.

Requirements

• 10 or more years of relevant experience, including luxury retail fashion experience.
• Prior senior retail management experience and a record of achieving results across multiple businesses.
• Experience building, motivating, and coaching teams and navigating complex business problems.
• Strong collaboration, executive presentation, oral and written communication skills.
• Advanced proficiency with Microsoft Office.