Director, Sales Experience

Brobston Group; Houston (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Brobston Group is seeking a Director of Sales Experience to drive adoption of selling programs and create a customer-focused store environment. This on-site leadership role manages Client Development performance and partners with store and regional teams to hit strategic goals.

Responsibilities include guiding the Client Development team, setting service standards, and collaborating with Brand, Merchants, and executives to shape store strategies.

Qualifications

• 10+ years of relevant experience, including luxury retail fashion experience.
• Senior retail management experience with a track record across multiple businesses.
• Experience building, motivating, and coaching teams.
• Ability to navigate complex business problems, collaborate across corporate functions, present to executives, and lead large-scale projects.
• Excellent oral and written communication skills and advanced proficiency with Microsoft Office.

Responsibilities

• Oversee Client Development team performance and goals through Group Selling Managers.
• Communicate store vision and goals, uphold service standards, and coach teams to create an energized customer-focused environment.
• Partner with Client Development, Brand Experience, Merchants, Brands, and regional teams on store strategies and action plans.
• Support the Store General Manager, including backfilling as needed, and facilitate leadership meetings in their absence.
• Analyze customer behavior, trends, and preferences to adjust processes and priorities.

Job description

Summary

The Director, Sales Experience drives sales and adoption of selling programs while building a customer-focused experience. This on-site store leader manages Client Development performance and partners with store and regional teams to achieve strategic goals.

Responsibilities

• Oversee Client Development team performance and goals through Group Selling Managers.
• Communicate store vision and goals, uphold service standards, and coach teams to create an energized customer-focused environment.
• Partner with Client Development, Brand Experience, Merchants, Brands, and regional teams on store strategies and action plans.
• Support the Store General Manager, including backfilling as needed, and facilitate leadership meetings in their absence.
• Analyze customer behavior, trends, and preferences to adjust processes and priorities.

Requirements

• 10+ years of relevant experience, including luxury retail fashion experience.
• Prior senior retail management experience and a track record of results across multiple businesses.
• Experience building, motivating, and coaching teams.
• Ability to navigate complex business problems, collaborate across corporate functions, present to executives, and lead large-scale projects.
• Excellent oral and written communication skills and advanced proficiency with Microsoft Office.