Director of S&OP & Workforce Strategy

Bazeta; New York (NY); Hybrid; USD 180,000 - 280,000; Full time

Benefits offered by this job

Competitive salary & equity

Unlimited PTO & holidays

Medical, dental & vision

ESPP

401k with employer match

Offsite team retreats

Job summary

Hims & Hers is seeking a strategic Director of Sales & Operations Planning to own the integrated planning function, translating business strategy into executable plans that balance capacity, labor, service, and cost targets. The role partners with senior leadership to shape network-wide decisions and drive cross-functional improvements.

The candidate will define KPI governance, lead capacity and labor planning, and develop workforce strategies to anticipate volume trends, seasonal spikes, and

Qualifications

• Bachelor's degree required; MBA or advanced degree preferred.
• 12+ years of experience in operations planning, resource management, or labor modeling.
• 8+ years of people leadership, including managing teams larger than 6.
• Proven track record setting operations planning strategy at a multi-site or network level.
• Expertise in workforce planning, labor forecasting, and translating data into executive strategy.

Responsibilities

• Own the Operations Planning Strategy: set vision and governance for S&OP; chair weekly S&OP; align demand signals with plans.
• Define KPI framework and accountability for plan execution across sites/functions.
• Own medium- to long-range capacity planning across the network; determine when routing or footprint changes are needed.
• Translate volume plans into required hours by role and process path; manage labor models.
• Partner with HR, Finance, and Operations to align staffing with demand across the network.
• Develop long-range workforce strategy considering volume trends and seasonal spikes.
• Recommend cross-training, temporary staffing, and overtime strategies.
• Model different scenarios to assess impact of volume changes or disruptions and provide leadership with recommendations.
• Ensure cross-functional alignment across planning, finance, and fulfillment; resolve trade-offs.
• Lead process optimization and continuous improvement in planning models and tooling.
• Own dashboard and KPI strategy for plan adherence, resource utilization, and production performance.

Skills

Executive presence

Analytical skills

Strategic planning

Leadership

Education

Bachelor's degree in Operations Management, Supply Chain, or related field

MBA or Master's preferred

Tools

Excel

Power BI

Tableau

Job description

Hims & Hers is seeking a strategic Director of Sales & Operations Planning to own the integrated planning function, translating business strategy into executable plans that balance capacity, labor, service, and cost targets. The role partners with senior leadership to shape network-wide decisions and drive cross-functional improvements.

The candidate will define KPI governance, lead capacity and labor planning, and develop workforce strategies to anticipate volume trends, seasonal spikes, and