Director, S&OP Strategy & Capacity Planning

OpenKrill; United States; Remote; USD 170,000 - 230,000; Full time

Benefits offered by this job

Unlimited PTO, company holidays, andqu

Quarterly mental health days

Comprehensive health benefits incl. GI

Employee Stock Purchase Program (ESPP)

401k benefits with employer matching

Job summary

Hims & Hers is seeking a strategic, process-driven Director of Sales & Operations Planning to lead integrated planning across the network, balancing capacity and labor with service and cost targets.

You will chair the S&OP process, define KPI frameworks, and partner with HR, Finance, and Operations to shape workforce strategy and capacity plans.

Join a growth-focused team committed to inclusive benefits and flexible work with impact across the enterprise.

Qualifications

• Bachelor’s degree in Operations Management, Supply Chain, or related field (MBA or Master’s preferred).
• 12+ years of experience in operations planning, resource management, or labor modeling in a manufacturing, warehouse, or industrial setting.
• 8+ years of people leadership experience, including managing teams larger than 6.
• Proven track record setting operations planning strategy at a multi-site or network level.
• Expertise in workforce planning, labor forecasting, and translating data into executive-level strategy.
• Strong analytical and problem-solving skills, with advanced skills using tools such as Excel, Power BI, Tableau, or labor planning software.
• Excellent executive presence and communication skills, with a demonstrated track record of influencing C-suite/senior leadership decisions.
• Experience leading the implementation or selection of labor planning tools or workforce management systems at scale.

Responsibilities

• Set the vision and governance for the S&OP process, chairing the weekly S&OP meeting and driving alignment between demand signals and executable operations plans across the network.
• Define the KPI framework and accountability structure that governs plan execution across sites and functions.
• Own medium- to long-range capacity planning across the network, setting the strategy for personnel, equipment, and material capabilities.
• Translate volume plans into required hours by role and process path, and the labor models that drive it.
• Serve as the primary executive partner to HR, Finance, and Operations leadership in aligning staffing strategy with operational demand across the network.
• Develop and recommend the long-range workforce strategy by anticipating volume trends, seasonal spikes, and the labor impact of strategic initiatives.
• Provide recommendations on cross-training, temporary staffing, and overtime strategy based on network-wide capacity constraints.
• Operational Scenario Modeling: Direct scenario planning to simulate the impact of volume changes, labor availability, or supply disruptions, and translate the results into leadership recommendations and contingency plans.
• Cross-Functional & Executive Alignment: Serve as the primary point of accountability across compounding, dispense and fulfillment, planning, and finance to ensure operational readiness, resolving cross-functional trade-offs and escalations.
• Process Optimization: Set the roadmap for continuous improvement in planning processes and models, driving initiatives that improve modeling accuracy, increase efficiency or increase visibility.
• Performance Management & Reporting: Own the dashboard and KPI strategy for plan adherence, resource utilization, labor efficiency, and production performance, and use it to drive decisions at the leadership level.
• Executive Communication & Influence: Present operational insights and capacity trade-offs to executive leadership as needed, shaping strategic decisions on network investment, staffing, and capacity.
• Team Leadership & Development: Build, lead, and develop a team of planners and analysts, establishing career paths and elevating planning capability across the organization.

Skills

Operations planning

Resource management

Labor modeling

Leadership

Executive communication

Data analysis

Education

Bachelor's degree in Operations Management

MBA or Master's preferred

Tools

Excel

Power BI

Tableau

Labor planning software

Job description

Hims & Hers is seeking a strategic, process-driven Director of Sales & Operations Planning to lead integrated planning across the network, balancing capacity and labor with service and cost targets.

You will chair the S&OP process, define KPI frameworks, and partner with HR, Finance, and Operations to shape workforce strategy and capacity plans.

Join a growth-focused team committed to inclusive benefits and flexible work with impact across the enterprise.