Director of Rooms | AGM

Shamin Hotels, Inc.; Virginia Beach (VA); Vor Ort; USD 55.000 - 85.000; Vollzeit

Zusammenfassung

Shamin Hotels in Virginia Beach is seeking an Assistant General Manager to oversee the hotel’s day-to-day operations, assisting the General Manager while maintaining revenue, cost and quality standards. The role emphasizes guest satisfaction, staff leadership, and operational excellence in a bustling hospitality environment.

As a full-time on-site position in the Operations department, you will supervise departments, mentor staff, and help drive community engagement while ensuring policies and

Aufgaben

• Generates through proper supervision of assigned departments projected revenue levels as well as guest satisfaction.
• Participates in the development of short term and long term financial and operational plans for the hotel.
• Remains current on business trends and local activities.
• Meets assigned departmental budgets and monitors financial statements.
• Establishes and maintains an appropriate level of community involvement.
• Ensures proper handling of guest complaints.
• Assists in the development of new programs which results in an increased level of guest satisfaction and operational excellence.
• Knows and complies with all company policies and procedures pertaining to this position and its duties.
• Ensures cross-selling of other Shamin Hotels by hotel staff.
• Teaching, mentoring, and directing hotel staff.
• Being comfortable with the high level of visibility and the leadership role within the hotel and community.

Kenntnisse

Team Up

Own It

Passionately Serve

Jobbeschreibung

Job Title: Assistant General Manager

Company: Shamin Hotels

Organizational Structure:

Department: Operations

Status: Full-time

Reports To: General Manager

Pay Structure: Paid Bi-weekly

Position Overview

To act as the assistant to the General Manager in managing the hotel’s operations, maintaining established revenue, cost and quality standards. Oversees overall day-to-day hotel operations as delegated by the General Manager.

Responsibilities

• Generates through proper supervision of assigned departments projected revenue levels as well as guest satisfaction.
• Participates in the development of short term and long term financial and operational plans for the hotel.
• Remains current on business trends and local activities.
• Meets assigned departmental budgets and monitors financial statements.
• Establishes and maintains an appropriate level of community involvement.
• Ensures proper handling of guest complaints.
• Assists in the development of new programs which results in an increased level of guest satisfaction and operational excellence.
• Knows and complies with all company policies and procedures pertaining to this position and its duties.
• Ensures cross-selling of other Shamin Hotels by hotel staff.
• Teaching, mentoring, and directing hotel staff.
• Being comfortable with the high level of visibility and the leadership role within the hotel and community.

Top Requirements

• Team Up: Be Golden, Collaborate and Help Others Succeed.
• Own It: Be a role model, Embrace Responsibility and Keep Learning.
• Passionately Serve: Be Positive, Care Deeply and Create Memories.