Director of Rooms

Outrigger; Honolulu (HI); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Health Insurance

Paid Holidays

Vacation

401K Retirement Plan

Discounted Hotel Rates

Training and development programs

Job summary

The Director of Rooms at OUTRIGGER Waikiki Beach Resort oversees Front Office and Housekeeping, driving guest satisfaction and service excellence daily. You will lead teams, manage budgets, and partner with senior leadership to execute strategic initiatives.

This role requires five years of hotel management experience, strong financial acumen, and proficiency in hotel management software and Microsoft Office.

Qualifications

• Five years of experience in hotel or resort management, with a focus on rooms division.
• Proven leadership skills with the ability to manage and motivate a diverse team.
• Strong financial acumen and experience managing budgets.
• Excellent communication and interpersonal skills.
• Proficient in hotel management software and Microsoft Office Suite.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Oversees all aspects of the resort's rooms operations, including Front Office and Housekeeping.
• Oversees daily operations, maintains high guest satisfaction, and drives service excellence using UniFocus and Standards for Excellence.
• Leads and develops departmental teams, manages budgets and operational costs, and collaborates with senior leadership on strategic initiatives.

Skills

Leadership

Budget management

Communication

Staff development

Customer service

Tools

Hotel management software

Microsoft Office Suite

Job description

## Director of RoomsApply: Honolulu, HI, USA - OUTRIGGER Waikiki Beach Resort: Full time: Posted Today: R3980It's fun to work in a company where people truly BELIEVE in what they're doing!**Job Description:**Work in a company where people truly believe in what they’re doing. At **OUTRIGGER Resorts & Hotels**, we look for people who embrace the cultures and communities where they live. Most importantly, we are a company that practices aloha. Every one of our 'ohana needs to feel aloha and genuinely extend aloha to all, be they guests or colleagues, strangers or friends. The Director of Rooms oversees all aspects of the resort's rooms operations, including Front Office and Housekeeping. This position ensures exceptional guest service by overseeing daily operations, maintaining high guest satisfaction, and driving service excellence through the use of UniFocus Guest Survey results and Standards for Excellence programs. The Director of Rooms leads and develops departmental teams, manages budgets and operational costs, monitors financial performance, and collaborates with senior leadership to execute strategic initiatives that support the resort's long-term success.**Minimum Requirements**5 years of experience in hotel or resort management, with a focus on rooms division. Proven leadership skills with the ability to manage and motivate a diverse team. Strong financial acumen and experience managing budgets. Excellent communication and interpersonal skills. Proficient in hotel management software and Microsoft Office Suite. Ability to work flexible hours, including weekends and holidays. **Come Work Here!**While base pay starts at $100,000- $110,000, there is potential for a higher salary based on factors such as applicant skill, experience, education.Health Insurance (Dental, Medical, Prescription, Vision)Paid Holidays, Sick, Vacation and Medical LeaveRetirement Plan (401K)Recognition and Award ProgramsEmployee Assistance ProgramDiscounted Hotel RatesAnd many opportunities for growth through our training and development programs!