Director of Recovery Operations & Growth

CNA Insurance; Downers Grove (IL); On-site; USD 97,000 - 189,000; Full time

Job summary

CNA Insurance in Downers Grove, IL seeks an AVP-level leader to manage a team of 10 Recovery Services professionals across Auto Physical Damage, Fidelity, Salvage, SIF, War Hazard and Standard Lines. You will set direction, coach staff, monitor performance with data analytics, and optimize vendor programs to align with business goals.

The role requires extensive claims/recovery experience, strong leadership, and collaboration with internal/external partners; reporting to senior leadership.

Qualifications

• Bachelor’s degree with Master’s pref. or equivalent experience.
• Typically minimum of ten years of claims/recovery experience.
• Three or more years of previous management experience preferred.
• Certifications or professional designations preferred.

Responsibilities

• Lead Recovery Services professionals/managers and set expectations.
• Drive profitability by managing expenses and vendor performance.
• Ensure customer satisfaction by delivering high quality service.
• Oversee recovery protocols and quality dashboards.
• Use data analytics to improve performance and operations.
• Collaborate with internal/external partners to optimize operations.
• Communicate leadership messages and share process documentation.
• Participate with senior leadership in strategy development.
• Ensure compliance with state/local insurance regulations.
• May participate in special projects.

Skills

Insurance knowledge

Staff leadership

Recovery services knowledge

Problem solving

Cross-functional collaboration

Communication

Data-driven decisions

Creativity & adaptability

Adaptability

MS Office

Leadership mindset

Education

Bachelor/Master preferred

10+ years claims/recovery experience

3+ years management experience

Certifications preferred

Job description

CNA Insurance in Downers Grove, IL seeks an AVP-level leader to manage a team of 10 Recovery Services professionals across Auto Physical Damage, Fidelity, Salvage, SIF, War Hazard and Standard Lines. You will set direction, coach staff, monitor performance with data analytics, and optimize vendor programs to align with business goals.

The role requires extensive claims/recovery experience, strong leadership, and collaboration with internal/external partners; reporting to senior leadership.