Strategic Claims Recovery Director

CNA Insurance; Littleton (CO); On-site; USD 97,000 - 189,000; Full time

Job summary

CNA Insurance is seeking an AVP to lead the Recovery Services organization, guiding teams across multiple lines of business. This role emphasizes staff development, process optimization and strategic oversight of recovery initiatives.

The position requires extensive claims/recovery experience, strong leadership, and the ability to partner with internal and external resources to drive performance. A Bachelor's degree is required, with Masters preferred, and compensation aligns with extensive

Qualifications

• Bachelor's degree with Master's preferred or equivalent experience.
• Typically minimum of ten years of claims and/or recovery related experience.
• Three or more years of previous management experience is preferred.
• Applicable certifications or professional designations preferred.

Responsibilities

• Leads the work activities of Recovery Services professionals and/or managers and has full management responsibility for setting and communicating expectations, providing direction and coaching, facilitating ongoing training and development, managing employee performance and contributing to employee engagement.
• Contributes to organizational profitability by driving productivity, managing expenses, ensuring appropriate use of and managing vendor performance, overseeing and authorizing recovery strategies, and ensuring quality and customer service standards are met or exceeded.
• Ensures customer satisfaction by holding team accountable to deliver high quality and timely service, identifying opportunities, and developing initiatives, processes and training that contribute to a positive customer experience.
• Ensures applicable recovery protocols are followed by overseeing appropriate file engagement, monitoring quality dashboards, providing ongoing feedback, and addressing training needs across multiple teams.
• Regularly uses data analytics to monitor team(s) performance, and develops strategies to drive operational effectiveness, and improve the overall performance of the organization.
• Responsible for effectively managing department and expenses by achieving productivity targets, efficiency and quality standards, appropriately leveraging internal and external resources, and using data analytics to identify trends and opportunities.
• Ensures optimal and effective operations by developing and maintaining collaborative business partnerships with internal and external resources while recognizing connections and inter-dependencies and maximizing relationships to effectively manage the operation.
• Effectively communicates and shares pertinent and timely information to employees by holding team meetings, regular 1:1 employee discussions, reinforcing leadership messages and providing shared access to company process and protocol documentation.
• Participates with senior leadership in the development, implementation and reinforcement of recovery protocols, business strategies and objectives, and regularly evaluates performance; holding self and team accountable for achieving desired results.
• Oversees compliance with state/local regulatory requirements by following company guidelines, and remains current on commercial insurance laws, regulations or trends
• May participate in special projects.

Skills

Leadership

Team management

Data analytics

Communication

Microsoft Office

Industry knowledge

Education

Bachelor's degree

Master's preferred

Tools

Microsoft Office Suite

Job description

CNA Insurance is seeking an AVP to lead the Recovery Services organization, guiding teams across multiple lines of business. This role emphasizes staff development, process optimization and strategic oversight of recovery initiatives.

The position requires extensive claims/recovery experience, strong leadership, and the ability to partner with internal and external resources to drive performance. A Bachelor's degree is required, with Masters preferred, and compensation aligns with extensive