Strategic Recovery Services Director

CNA Insurance; Plano (TX); On-site; USD 97,000 - 189,000; Full time

Benefits offered by this job

Benefits package

Job summary

CNA Insurance in Plano, TX seeks a senior leader to manage Recovery Services teams across Auto Physical Damage, Fidelity, Salvage and more. You will guide staff, manage vendors, and drive performance improvements while upholding customer service standards.

Ideal candidates have 10+ years in claims/recovery and 3+ years of management, with strong leadership and analytical skills. This on-site role offers a comprehensive benefits package and opportunities for cross-functional impact.

Qualifications

• Bachelor’s degree or higher is required or equivalent experience.
• Typically ten years of claims/recovery experience.
• Three or more years of management experience preferred.
• Certifications or professional designations are a plus.

Responsibilities

• Leads Recovery Services professionals and managers with full accountability for expectations, coaching and development.
• Drives productivity and manages vendor performance and expenses to improve profitability.
• Ensures high quality customer service and timely recovery outcomes.
• Oversees recovery protocols, data dashboards and training needs across teams.
• Uses data analytics to monitor performance and drive operational improvements.

Skills

Leadership

Staff management

Data analytics

Communication

Education

Bachelor’s degree

Master’s preferred

Equivalent experience

Job description

CNA Insurance in Plano, TX seeks a senior leader to manage Recovery Services teams across Auto Physical Damage, Fidelity, Salvage and more. You will guide staff, manage vendors, and drive performance improvements while upholding customer service standards.

Ideal candidates have 10+ years in claims/recovery and 3+ years of management, with strong leadership and analytical skills. This on-site role offers a comprehensive benefits package and opportunities for cross-functional impact.