Director of Quality, Compliance & Training

GROW Associates, Inc.; Boston (MA); On-site; USD 110,000 - 160,000; Full time

Job summary

Grow Associates is a mission-driven organization dedicated to connecting people of all abilities with opportunities. We seek a Director of Quality Assurance and Training to drive quality, compliance, and staff development across the organization.

The role leads QA, regulatory compliance, program evaluation, and staff training initiatives within a multi-site I/DD environment, collaborating with program leadership to implement improvement plans and ensure accreditation readiness.

Qualifications

• Bachelor's degree required in human services, business, or related field.
• Minimum of five years of progressive leadership in the I/DD field with QA/compliance experience.
• Experience with DDS, CARF, MassHealth, Optum, or similar regulatory entities.
• Proven track record preparing for regulatory audits, licensing reviews, or accreditation surveys.
• Ability to analyze findings, develop corrective actions, and lead cross-functional teams.

Responsibilities

• Lead QA activities: case record audits, program reviews, compliance monitoring, corrective action planning.
• Prepare for regulatory audits, licensing reviews, and accreditation surveys; coordinate follow-up.
• Collaborate with program directors to address findings and implement remediation plans.
• Monitor DDS-funded services MAP implementation with medical consultants.
• Develop and maintain staff manuals to support compliance and quality delivery.
• Lead monthly QA meetings and track action items to completion.
• Oversee agency-wide training and Human Rights commitments; manage DPPC liaison.
• Manage HCSIS for regulatory compliance; conduct internal investigations when needed.
• Develop program evaluation tools to measure outcomes and opportunities for improvement.
• Conduct annual satisfaction surveys of individuals served, families, and community stakeholders.

Skills

Regulatory compliance

Quality audits

Program evaluation

Staff training

Data analysis

Leadership

Communication

Project management

Problem solving

Education

Bachelor's degree in Human Services, Business Administration, or related field

Tools

HCSIS

Microsoft Excel

Microsoft Office

Job description

Grow Associates is a mission-driven organization dedicated to connecting people of all abilities with opportunities. We seek a Director of Quality Assurance and Training to drive quality, compliance, and staff development across the organization.

The role leads QA, regulatory compliance, program evaluation, and staff training initiatives within a multi-site I/DD environment, collaborating with program leadership to implement improvement plans and ensure accreditation readiness.