QA Director, IDD Services – Compliance & Quality

Simply Hired, Inc.; Saco (ME); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Bridge Support Services in Maine is seeking a Quality Assurance Director to lead the organization's QA and compliance programs for Intellectual & Developmental Disabilities services, ensuring regulatory adherence and high-quality, person-centered care.

You will oversee QAPI, audits, performance improvement, risk management, and staff education while partnering with state agencies and leadership to address findings and drive continuous quality improvements across all service lines.

Qualifications

• 3-5 years of progressively responsible experience in Quality Assurance and Regulatory Compliance
• Leadership or management experience preferred
• Experience with HCBS waiver programs/IDD residential/community services strongly preferred
• Strong experience coordinating with state regulatory agencies

Responsibilities

• Lead the organization's Quality Assurance and Performance Improvement (QAPI) program.
• Monitor operations, clinical documentation, service delivery, and person-centered planning for regulatory compliance.
• Conduct routine internal audits of documentation, medication administration, incident reporting, and residential services.
• Develop and maintain quality metrics, dashboards, and compliance reports for executive leadership.
• Design systems to identify trends, monitor performance indicators, and measure quality outcomes.
• Lead root cause analyses and develop corrective action plans.
• Promote continuous quality improvement across all service lines.
• Serve as primary liaison during licensing reviews, audits, investigations, and QA initiatives.
• Ensure compliance with Maine DHHS, OADS, Medicaid, HCBS, and accrediting standards.
• Monitor reportable events and risk management processes.
• Collaborate with leadership to address compliance concerns and reduce risk.
• Partner with HR and Training to verify credentials and mandatory training; provide educational guidance to managers.
• Support leadership in developing best practices that improve client outcomes and operational performance.
• Develop agency-wide QA policies and monitoring systems; prepare reports on compliance trends and risks.

Skills

Quality Assurance

Regulatory Compliance

Leadership

Communication

Education

Bachelor's degree in healthcare-related field

Master's degree preferred

Job description

Bridge Support Services in Maine is seeking a Quality Assurance Director to lead the organization's QA and compliance programs for Intellectual & Developmental Disabilities services, ensuring regulatory adherence and high-quality, person-centered care.

You will oversee QAPI, audits, performance improvement, risk management, and staff education while partnering with state agencies and leadership to address findings and drive continuous quality improvements across all service lines.