Quality Assurance & Compliance Lead

OPPORTUNITIES, INC.; Lanham (MD); On-site; USD 63,000 - 77,000; Full time

Job summary

Opportunities, Inc. in Lanham, Maryland is seeking a Quality Assurance Manager to lead QA and compliance initiatives across programs serving individuals with intellectual and developmental disabilities.

The role reports to the COO and collaborates with program managers to ensure adherence to policies, regulations, and incident reporting processes, while maintaining licensure, audits, and staff training.

Qualifications

• Bachelor’s degree or 7+ years of related experience substituting for degree.
• 5 years of experience at an agency serving individuals with IDD or mental health.
• Experience in QA and/or Incident Reporting per PORII regulations.
• Experience developing and implementing agency policies related to quality and compliance.
• Strong information systems and reporting skills (MS Office 365, iCM, PCIS2).

Responsibilities

• Lead QA and compliance initiatives across programs.
• Manage incident reporting and investigations.
• Ensure compliance with COMAR, DDA policies, and licenses.
• Collaborate with leadership to maintain licensure and approvals.
• Develop and update agency policies and SOPs.
• Coordinate training on incident reporting and related topics.
• Perform monthly program quality audits and KPI tracking.
• Liaise with external surveyors and regulatory bodies.

Skills

QA Management

Regulatory knowledge

Policy implementation

Incident reporting

Training coordination

Quality audits

Microsoft Office

Education

Bachelor's degree or 7+ years relevant experience

Tools

Microsoft Office 365

iCM

PCIS2

Job description

Opportunities, Inc. in Lanham, Maryland is seeking a Quality Assurance Manager to lead QA and compliance initiatives across programs serving individuals with intellectual and developmental disabilities.

The role reports to the COO and collaborates with program managers to ensure adherence to policies, regulations, and incident reporting processes, while maintaining licensure, audits, and staff training.