Quality Assurance Associate: Compliance & Improvement

Charles River Center; Needham (MA); On-site; USD 56,000 - 75,000; Full time

Job summary

Charles River Center is seeking a Quality Assurance Associate to support the Director of Quality Assurance in monitoring, evaluating, and improving the quality and compliance of DDS-funded residential services. You will work with program leadership to ensure adherence to regulations, policies, and person-centered care standards.

The role emphasizes audits, training, and data-driven improvements, with a focus on health, safety, and individual rights across residential programs.

Qualifications

• 3-5 years of experience in human services within DDS-funded programs.
• DDS certification standards for residential services.
• ISP development and implementation.
• Data collection and outcome measurement.

Responsibilities

• Conduct routine audits of residential programs to assess compliance with DDS regulations and agency policies.
• Review documentation across systems to ensure accuracy and consistency.
• Identify quality concerns, develop improvement strategies, and support implementation.
• Track corrective actions and verify timely completion.
• Provide training and coaching to staff on documentation and incident reporting.
• Collaborate with operations to design quality improvement initiatives.

Skills

Analytical thinking

Organizational skills

Written communication

Verbal communication

Data analysis

Regulatory knowledge

Education

Bachelor's degree in Human Services or related field

Job description

Charles River Center is seeking a Quality Assurance Associate to support the Director of Quality Assurance in monitoring, evaluating, and improving the quality and compliance of DDS-funded residential services. You will work with program leadership to ensure adherence to regulations, policies, and person-centered care standards.

The role emphasizes audits, training, and data-driven improvements, with a focus on health, safety, and individual rights across residential programs.