Director of Client Services – Quality & Compliance

Association for Individual Development; Aurora (IL); On-site; USD 69,000 - 85,000; Full time

Benefits offered by this job

21 Days PTO + 10 Holidays

Paid training

Tuition reimbursement

Comprehensive benefits

401K with company match

Job summary

The Association for Individual Development (AID) is seeking a Director – Client Services focused on Quality and Compliance Measures to guide I/DD programs in interpreting and maintaining compliance with state rules and accreditation standards. You will track quality measures, analyze data, and report findings to leadership, while representing the agency on internal and external committees.

You will participate in ongoing training, support stakeholders including clients, families, and funders,

Qualifications

• Bachelor’s Degree in Human Services required; Master’s Degree preferred.
• Experience as QIDP or QMHP required; supervisory experience preferred.

Responsibilities

• Ensure compliance with Illinois rules and accreditation standards.
• Lead quality reviews and prepare licensure reports.
• Develop QA tasks and training for program staff.
• Coordinate with CARF, BALC, BQMP, Rule 116.
• Monitor program data and QA metrics.

Skills

Leadership

Quality improvement

Data analysis

Communication skills

Training

Education

Bachelor’s Degree in Human Services

Master’s Degree preferred

Tools

Microsoft Word

Excel

Outlook

SharePoint

Teams

Zoom

Job description

The Association for Individual Development (AID) is seeking a Director – Client Services focused on Quality and Compliance Measures to guide I/DD programs in interpreting and maintaining compliance with state rules and accreditation standards. You will track quality measures, analyze data, and report findings to leadership, while representing the agency on internal and external committees.

You will participate in ongoing training, support stakeholders including clients, families, and funders,