Director of Client Services - Quality and Compliance

Association for Individual Development; Aurora (IL); On-site; USD 69,000 - 85,000; Full time

Benefits offered by this job

Paid time off

Tuition reimbursement

Medical, dental, vision insurance

401(k) with company match

Paid training

Job summary

The Association for Individual Development (AID) in Aurora, IL is seeking a Director –Client Services to oversee quality and compliance across I/DD programs, interpreting Illinois rules and accreditation standards. This role will coordinate audits and drive program improvements.

You will lead QA reviews, develop checklists, supervise staff, and coordinate licensure activities with CARF, BALC, BQMP, and Rule 116, while ensuring data reporting and client safety and rights.

Qualifications

• Bachelor’s Degree in Human Services required.
• Minimum 3–5 years supervisory QMHP/QIDP experience.
• Experience coordinating quality improvement initiatives and regulatory compliance.

Responsibilities

• Maintains a schedule to review at least 3.5% of files for QI in IDD programs.
• Develops and maintains current QA file review checklists reflecting standards.
• Provides quality review of client documentation for regulatory compliance.
• Leads licensure and quality reviews with CARF, BALC, BQMP and Rule 116.
• Collects, reports, and analyzes program data; communicates trends to leadership.
• Supervises staff, conducts evaluations, and provides coaching on QA tasks.
• Participates in agency committees and cross-team process improvements.
• Ensures client rights, safety, confidentiality during service delivery.

Education

Bachelor's Degree in Human Services

Tools

Microsoft Word

Outlook

Excel

Teams

Zoom

Job description

The Association for Individual Development (AID) in Aurora, IL is seeking a Director –Client Services to oversee quality and compliance across I/DD programs, interpreting Illinois rules and accreditation standards. This role will coordinate audits and drive program improvements.

You will lead QA reviews, develop checklists, supervise staff, and coordinate licensure activities with CARF, BALC, BQMP, and Rule 116, while ensuring data reporting and client safety and rights.