Director of ProServe & Technical Implementations

SewerAI Corp.; United States; On-site; USD 140,000 - 210,000; Full time

Job summary

SewerAI Corp. is seeking a seasoned ProServe/Forward Deployed Engineer leader to scale our services function as we grow. You will manage a team delivering AI-powered data integrations, migrations, and enabled deployments for utilities and engineering customers.

You will establish operating cadences, define delivery standards, and partner with Product, Engineering, Sales, and Customer Success to ensure predictable implementation time-to-value and scalable, repeatable processes.

Qualifications

• 5+ years in Forward Deployed/Professional Services roles.
• 2+ years of people management or team leadership.
• Experience delivering software implementation projects with integrations.

Responsibilities

• Lead and develop the Forward Deployed Engineers and Professional Services team; set expectations for ownership, communication, quality, and delivery standards.
• Oversee customer implementation projects from kickoff through go-live and stabilization; ensure clear scopes, timelines, owners, risks, and success criteria.
• Build scalable ProServe systems with repeatable playbooks, templates, trackers, and delivery workflows; define standard vs. custom work and escalation paths.
• Drive technical customer outcomes by guiding discovery and solution design for complex deployments; manage integrations and data migrations.
• Partner cross-functionally with Product, Engineering, Sales, Customer Success to improve handoffs, scoping, and execution.

Skills

Forward Deployed Engineer

People management

Technical project delivery

Job description

SewerAI Corp. is seeking a seasoned ProServe/Forward Deployed Engineer leader to scale our services function as we grow. You will manage a team delivering AI-powered data integrations, migrations, and enabled deployments for utilities and engineering customers.

You will establish operating cadences, define delivery standards, and partner with Product, Engineering, Sales, and Customer Success to ensure predictable implementation time-to-value and scalable, repeatable processes.