Manager, Implementation & Professional Services

SewerAI Corp.; United States; On-site; USD 140,000 - 210,000; Full time

Job summary

SewerAI Corp. is seeking a seasoned ProServe/Forward Deployed Engineer leader to scale our services function as we grow. You will manage a team delivering AI-powered data integrations, migrations, and enabled deployments for utilities and engineering customers.

You will establish operating cadences, define delivery standards, and partner with Product, Engineering, Sales, and Customer Success to ensure predictable implementation time-to-value and scalable, repeatable processes.

Qualifications

• 5+ years in Forward Deployed/Professional Services roles.
• 2+ years of people management or team leadership.
• Experience delivering software implementation projects with integrations.

Responsibilities

• Lead and develop the Forward Deployed Engineers and Professional Services team; set expectations for ownership, communication, quality, and delivery standards.
• Oversee customer implementation projects from kickoff through go-live and stabilization; ensure clear scopes, timelines, owners, risks, and success criteria.
• Build scalable ProServe systems with repeatable playbooks, templates, trackers, and delivery workflows; define standard vs. custom work and escalation paths.
• Drive technical customer outcomes by guiding discovery and solution design for complex deployments; manage integrations and data migrations.
• Partner cross-functionally with Product, Engineering, Sales, Customer Success to improve handoffs, scoping, and execution.

Skills

Forward Deployed Engineer

People management

Technical project delivery

Job description

About SewerAI Corporation

SewerAI is transforming underground infrastructure management through AI-powered inspection and risk analysis. Our platform helps contractors, engineering firms, and utilities unlock valuable insights from sewer inspection data—turning hours of manual video review into actionable intelligence in minutes. After doubling our customer base over the past year, we’re now entering an exciting phase of accelerated growth.

Why This Role / Business Need

What problem are we solving now? ProServe delivery depends on a small number of people holding context in their heads. Implementations, integrations, migrations, and escalations are routed informally, prioritization happens live in standup rather than through a system, and there is no single owner of delivery quality or team capacity.

Why now? Services volume is growing faster than the team's ability to absorb it through individual effort. Without a manager, every new customer commitment increases the load on the same few people and the boundaries between ProServe, Product, Engineering, and Sales stay undefined.

What does success unlock? A services function that scales with the business instead of against it — predictable implementations, faster customer time-to-value, and repeatable patterns that feed Product rather than accumulating as one‑off custom work.

What Success Looks Like (3–6 Months)

30 days

• Meet every FDE and ProServe contributor one-on-one; understand what each person owns and where context lives that is not written down.
• Map active delivery commitments, the services backlog, and which customers are at risk today.
• Learn the implementation motion end to end: intake, scoping, kickoff, delivery, go-live, handoff.

60 days

• Establish the team's operating cadence — project reviews, escalation paths, and shared workload visibility.
• Take over prioritization and capacity calls that currently happen ad hoc.
• Identify the top delivery risks and the avoidable custom work driving them.

90 days

• First process changes in place for intake and scoping, with clear criteria for what is standard, custom, productized, or escalated to Engineering.
• Delivery status legible to Sales, CS, and leadership without the manager having to narrate it.
• A named plan for the highest-impact improvements to delivery consistency.

6 months

• Improved implementation predictability, project transparency, and cross-functional handoffs.
• Core ProServe workflows standardized across intake, scoping, kickoff, delivery, go-live, and post-launch handoff.
• Stronger mechanisms for managing technical risk, customer escalations, and integration complexity.
• Visible growth in the team's ownership, communication quality, and technical delivery capability.

12 months

• A scalable ProServe / FDE function that supports growth without relying on heroic one‑off efforts.
• Clear service offerings, delivery models, and boundaries between ProServe, Product, Engineering, Sales, and Customer Success.
• Improved customer time-to-value alongside high technical quality and team sustainability.
• Repeatable deployment and integration patterns turned into durable internal systems, playbooks, and product feedback loops.

Responsibilities

Lead and develop the team

• Manage, coach, and develop Forward Deployed Engineers and Professional Services team members.
• Set clear expectations for project ownership, customer communication, technical quality, and delivery standards.
• Build career paths, operating rhythms, onboarding materials, and performance feedback loops.
• Balance team workload across implementations, integrations, migrations, escalations, and strategic customer work.

Own implementation and delivery execution

• Oversee customer implementation projects from kickoff through go-live and stabilization.
• Ensure projects have clear scopes, timelines, owners, risks, and success criteria.
• Improve delivery predictability across standard onboarding, custom integrations, data migrations, and customer‑specific services.
• Partner with Customer Success, Sales, Solutions Engineering, Product, and Engineering on handoffs and execution.

Build scalable ProServe systems

• Create and improve repeatable playbooks, templates, trackers, estimation models, and delivery workflows.
• Define which work should be standard, custom, productized, or escalated to Engineering.
• Improve intake, scoping, prioritization, project tracking, and reporting for services work.
• Identify operational bottlenecks and implement process improvements that increase team leverage.

Drive technical customer outcomes

• Guide technical discovery and solution design for complex customer deployments.
• Support integrations with CMMS, GIS, inspection platforms, file transfer workflows, and customer data environments.
• Help the team deliver reliable data migrations, configuration work, API‑based integrations, and field deployment support.
• Serve as an escalation point for technically complex or high‑risk customer projects.

Partner cross‑functionally

• Work with Product and Engineering to surface recurring customer needs, implementation friction, and integration requirements.
• Collaborate with Sales and Solutions Engineering on scoping, pricing inputs, technical feasibility, and customer commitments.
• Partner with Customer Success so customers move from implementation into healthy ongoing adoption.
• Represent ProServe capacity, risks, and delivery tradeoffs in planning conversations.

Required Qualifications

• 5+ years as a Forward Deployed Engineer, or otherwise in Professional Services, Solutions Engineering, Implementation, Field Engineering, Customer Engineering, or a similar technical customer‑facing function.
• 2+ years of people management or technical team leadership experience.
• Experience delivering technical customer projects involving software implementation, integrations, data