Director of Property Operations

100KCrossing; Cincinnati (OH); On-site; USD 120,000 - 150,000; Full time

Job summary

ES Property Management in Cincinnati, OH is seeking a Director of Property Operations to oversee a growing residential portfolio, lead maintenance operations, financial performance, resident services, and process improvements. The role drives scalability, standardization, and systemization across properties.

The position emphasizes building teams, guiding operations, managing vendor partnerships, and delivering exceptional resident experiences while expanding portfolio value and efficiency.

Qualifications

• 5+ years of progressive property management leadership experience.
• Experience overseeing multiple properties or portfolios.

Responsibilities

• Lead day-to-day operations for a growing residential property portfolio.
• Oversee maintenance operations, service quality, and vendor relationships.
• Manage accounts receivable/payable, rent entries, reconciliations, and financial reporting.
• Drive process improvement, KPI tracking, and data-driven decision making.
• Coach and develop Assistant Property Managers and leasing staff.

Skills

Leadership

Financial acumen

Operations management

Communication

Problem solving

Process improvement

Vendor management

Team development

Tools

Rent Manager (PMS)

AI-enabled tools

Job description

Job Opportunity – Director of Property Operations with ES Property Management in Cincinnati, OH

Are you a property management or operations leader who enjoys building teams, improving processes, developing people, and driving growth? If so, we’d love to connect.

We're seeking a Director of Property Operations to oversee a growing residential portfolio while leading maintenance operations, financial performance, resident services, process improvement, and team development.

With approximately 650 apartment units and ambitious growth plans, we need a leader who can help scale operations, build structure, and create systems for continued expansion.

Key Responsibilities

Property & Portfolio Operations

• Lead day-to-day operations for a growing residential property portfolio.
• Ensure properties are well maintained, efficient, and aligned with company standards.
• Oversee resident communications, escalated concerns, and issue resolution.
• Manage move-in/move-out processes, inspections, documentation, deposits, and unit turnovers.
• Support property transitions, acquisitions, renovations, improvement initiatives, and portfolio growth.

Financial Management

• Manage accounts receivable/payable, Rent Manager entries, rent reconciliations, invoices, collection files, and bank deposits.
• Lead monthly financial reporting, closeout reviews, budgets, forecasts, and financial planning.
• Monitor income, expenses, cash flow, operating performance, revenue opportunities, and operational efficiency.

Maintenance & Vendor Management

• Oversee maintenance operations and support ongoing team development.
• Manage vendor relationships, bidding, contract negotiations, service quality, contracts, and project expenditures.
• Coordinate scopes, scheduling, materials, work orders, unit turnovers, and improvement projects to ensure consistent quality and timely execution.

Leadership, Accountability & Process Improvement

• Lead and develop Assistant Property Managers while providing strategic oversight to maintenance and leasing functions.
• Build structure, accountability, transparency, collaboration, consistency, and follow-through across departments.
• Develop systems, processes, scorecards, operating procedures and reporting tools that improve performance and support organizational growth.
• Drive continuous improvement initiatives that support growth and scalability.
• Coach team members through expectations, difficult conversations, problem resolution, and a culture of ownership, teamwork, customer service, and operational excellence.

Asset Management & Reporting

• Analyze portfolio performance, operational metrics, KPIs, and departmental scorecards.
• Conduct operational reviews and provide reporting and recommendations to ownership and executive leadership.
• Drive initiatives that improve property condition, resident satisfaction, financial performance, and overall portfolio value.

Qualifications

• 5+ years of progressive property management, operations, hospitality, or multifamily leadership experience, including oversight of multiple properties, locations, departments, or teams.
• Strong financial acumen, including budgeting, forecasting, collections, operational reporting, and performance tracking.
• Experience leading maintenance operations, vendor partnerships, service quality, and related project coordination.
• Strong leadership, communication, coaching, problem-solving, process improvement, and accountability skills.
• Rent Manager or similar property management software experience preferred; comfort using technology, AI-enabled tools, and process automation to improve efficiency and customer service.
• EOS, Traction principles, KPI scorecards, or similar performance-management framework experience is highly desirable.

Why Join

• Make a significant impact within a growing organization.
• Help shape the systems, processes, and structure needed for continued expansion.
• Take on broad leadership responsibility across operations, maintenance, financial performance, and portfolio management.
• Join a collaborative, family-oriented culture built on accountability, teamwork, transparency, and service.
• Work alongside supportive leadership and long-tenured employees in a dynamic environment where your contributions directly impact employees, residents, and communities.

Employer is EOE/M/F/D/V. No third‑party candidates please.