Director of Property Operations

Clark Schaefer Hackett; Cincinnati (OH); On-site; USD 120,000 - 180,000; Full time

Job summary

ES Properties is seeking a Director of Property Operations in Cincinnati, OH to lead a growing residential portfolio and oversee maintenance operations, financial performance, and resident services. The role focuses on building teams, creating scalable processes, and driving growth across property management, operations, and reporting.

The successful candidate will drive structured operations, advanced financial planning, and continuous improvement.

Qualifications

• 5+ years of progressive property management or multifamily leadership experience.
• Strong financial planning, budgeting, forecasting, and reporting skills.
• Experience leading maintenance operations and vendor partnerships.
• Excellent leadership, communication, coaching, and accountability.
• Experience with tech-enabled processes and KPI scorecards is desirable.

Responsibilities

• Lead day-to-day operations for a growing residential property portfolio.
• Oversee financial management, including AR/AP, rent reconciliations, and reporting.
• Manage maintenance operations, vendors, bids, contracts, and improvements.
• Develop and implement systems, processes, and scorecards for scalable growth.
• Coach and developProperty team members to uphold service standards.

Skills

Property management

Leadership

Financial acumen

Vendor management

Process improvement

Tools

Rent Manager

Property management software

Job description

Job Opportunity – Director of Property Operations with ES Property Management in Cincinnati, OH

Are you a property management or operations leader who enjoys building teams, improving processes, developing people, and driving growth? If so, we'd love to connect.

ES Properties is seeking a Director of Property Operations to oversee a growing residential portfolio while leading maintenance operations, financial performance, resident services, process improvement, and team development. With approximately 650 apartment units and ambitious growth plans, ES Properties needs a leader who can help scale operations, build structure, and create systems for continued expansion.

Key Responsibilities:

Property & Portfolio Operations

• Lead day-to-day operations for a growing residential property portfolio.
• Ensure properties are well maintained, efficient, and aligned with company standards.
• Oversee resident communications, escalated concerns, and issue resolution.
• Manage move-in/move-out processes, inspections, documentation, deposits, and unit turnovers.
• Support property transitions, acquisitions, renovations, improvement initiatives, and portfolio growth.

Financial Management

• Manage accounts receivable/payable, Rent Manager entries, rent reconciliations, invoices, collection files, and bank deposits.
• Lead monthly financial reporting, closeout reviews, budgets, forecasts, and financial planning.
• Monitor income, expenses, cash flow, operating performance, revenue opportunities, and operational efficiency.

Maintenance & Vendor Management

• Oversee maintenance operations and support ongoing team development.
• Manage vendor relationships, bidding, contract negotiations, service quality, contracts, and project expenditures.
• Coordinate scopes, scheduling, materials, work orders, unit turnovers, and improvement projects to ensure consistent quality and timely execution.

Leadership, Accountability & Process Improvement

• Lead and develop Assistant Property Managers while providing strategic oversight to maintenance and leasing functions.
• Build structure, accountability, transparency, collaboration, consistency, and follow-through across departments.
• Develop systems, processes, scorecards, operating procedures and reporting tools that improve performance and support organizational growth.
• Drive continuous improvement initiatives that support growth and scalability.
• Coach team members through expectations, difficult conversations, problem resolution, and a culture of ownership, teamwork, customer service, and operational excellence.

Asset Management & Reporting

• Analyze portfolio performance, operational metrics, KPIs, and departmental scorecards.
• Conduct operational reviews and provide reporting and recommendations to ownership and executive leadership.
• Drive initiatives that improve property condition, resident satisfaction, financial performance, and overall portfolio value.

Qualifications:

• 5+ years of progressive property management, operations, hospitality, or multifamily leadership experience, including oversight of multiple properties, locations, departments, or teams.
• Strong financial acumen, including budgeting, forecasting, collections, operational reporting, and performance tracking.
• Experience leading maintenance operations, vendor partnerships, service quality, and related project coordination.
• Strong leadership, communication, coaching, problem-solving, process improvement, and accountability skills.
• Rent Manager or similar property management software experience preferred; comfort using technology, AI-enabled tools, and process automation to improve efficiency and customer service.
• EOS, Traction principles, KPI scorecards, or similar performance-management framework experience is highly desirable.

Why Join ES Properties?

• Make a significant impact within a growing organization.
• Help shape the systems, processes, and structure needed for continued expansion.
• Take on broad leadership responsibility across operations, maintenance, financial performance, and portfolio management.
• Join a collaborative, family-oriented culture built on accountability, teamwork, transparency, and service.
• Work alongside supportive leadership and long-tenured employees in a dynamic environment where your contributions directly impact employees, residents, and communities.

BUILD THE TEAM. IMPROVE THE OPERATION. HELP SHAPE THE FUTURE.

Employer is EOE/M/F/D/V.