Director of Process Improvement & AI Automation

Ncscredit; Highland Heights (OH); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Flexible, employee-focused culture

Job summary

NCS Credit is a leader in providing credit professionals throughout the U.S. and Canada with proactive solutions to secure receivables, minimize credit risk, and improve profitability.

We are seeking a Director of Business Processes to guide process improvement, manage the Operational Business Analyst team, and drive end-to-end efficiency and automation across the organization. You will define standards, measure performance, and collaborate with cross-functional teams to scale growth while

Qualifications

• Bachelor’s degree in business, operations, industrial engineering, information systems, or a related field preferred. An equivalent combination of education and demonstrated experience will be considered.
• 5 or more years of relevant experience in process improvement, business analysis, operational excellence, or operations management.
• Two or more years of experience supervising a team of analysts.
• Demonstrated experience with process mapping, root cause analysis, requirements development, cross-functional implementation, and performance measurement.
• Experience building business cases, ROI analyses, or capacity models to support investment decisions.
• Lean, Six Sigma, business analysis, or project management certification preferred.

Responsibilities

• Lead process improvement projects from design through implementation, adoption, and ongoing optimization.
• Manage and develop the Operational Business Analyst team, ensuring focus on measurable business outcomes and organizational impact.
• Lead initiatives to simplify, standardize, automate, and redesign processes to increase organizational capacity and operational efficiency.
• Identify and eliminate waste, duplication, bottlenecks, manual work, and other non-value-added activities.
• Improve end-to-end client and employee workflows to support revenue growth, service excellence, and scalable operations.
• Ensure processes, documentation, and controls support consistent execution, training, automation, and growth.
• Establish and maintain NCS's Business Process Management framework, process inventory, standards, and documentation.
• Define process ownership, accountability, workflows, decision points, and performance expectations across the operations departments.
• Analyze process performance, risks, and maturity levels; prioritize and implement improvement opportunities.
• Maintain Confluence as the source of truth for process documentation and governance.
• Identify and implement opportunities to leverage automation, AI, workflow redesign, and system integrations.
• Translate business process requirements into technology, automation, and AI solutions.
• Develop business cases, ROI analyses, and improvement roadmaps aligned with strategic priorities.
• Establish KPIs, controls, and success metrics; measure and communicate the impact of process improvements.

Skills

Process improvement

Team leadership

Requirements development

Cross-functional collaboration

Performance measurement

Automation initiatives

AI awareness

Education

Bachelor’s degree in business/operations/industrial engineering or related field

Tools

Confluence

Job description

NCS Credit is a leader in providing credit professionals throughout the U.S. and Canada with proactive solutions to secure receivables, minimize credit risk, and improve profitability.

We are seeking a Director of Business Processes to guide process improvement, manage the Operational Business Analyst team, and drive end-to-end efficiency and automation across the organization. You will define standards, measure performance, and collaborate with cross-functional teams to scale growth while