Director of Process Excellence & Automation

Ncscredit; Cleveland (OH); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Revenue sharing

Flexible culture

Award-winning workplace

Competitive pay & benefits

Growth opportunities

Job summary

NCS Credit is seeking a Director of Business Processes to scale operations and drive measurable efficiencies across service groups. You will lead process improvements, establish and govern a BPM framework, and partner with business and technology leaders to leverage automation and AI for capacity growth.

This role focuses on eliminating waste, standardizing processes, and delivering tangible improvements in customer and employee experiences, with clear performance metrics and ROI analyses.

Qualifications

• Bachelor’s degree in business, operations, or related field.
• 5+ years in process improvement or operations management.
• 2+ years supervising analysts.
• Experience mapping processes and performance measurement.
• Lean, Six Sigma, or project management certification preferred.

Responsibilities

• Lead process improvement projects from design through implementation.
• Manage and develop the Operational Business Analyst team.
• Automate and redesign processes to increase capacity.
• Identify waste and bottlenecks in operations.
• Improve end-to-end client and employee workflows.
• Maintain BPM framework, standards, and documentation.
• Define ownership, workflows, and KPIs across operations.

Skills

Process improvement

Lean Six Sigma

Business analysis

Leadership

Cross-functional collaboration

Automation & AI

Education

Bachelor's degree in business or related field

Tools

Confluence

Job description

NCS Credit is seeking a Director of Business Processes to scale operations and drive measurable efficiencies across service groups. You will lead process improvements, establish and govern a BPM framework, and partner with business and technology leaders to leverage automation and AI for capacity growth.

This role focuses on eliminating waste, standardizing processes, and delivering tangible improvements in customer and employee experiences, with clear performance metrics and ROI analyses.