Director of Business Processes

NCS Credit; Highland Heights (OH); In loco; USD 120.000 - 180.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive compensation and benefits

Flexible, employee-focused culture

Descrizione del lavoro

NCS Credit is a leader in providing credit professionals throughout the U.S. and Canada with proactive solutions to secure receivables, minimize credit risk, and improve profitability.

We are seeking a Director of Business Processes to guide process improvement, manage the Operational Business Analyst team, and drive end-to-end efficiency and automation across the organization. You will define standards, measure performance, and collaborate with cross-functional teams to scale growth while

Competenze

• Bachelor’s degree in business, operations, industrial engineering, information systems, or a related field preferred. An equivalent combination of education and demonstrated experience will be considered.
• 5 or more years of relevant experience in process improvement, business analysis, operational excellence, or operations management.
• Two or more years of experience supervising a team of analysts.
• Demonstrated experience with process mapping, root cause analysis, requirements development, cross-functional implementation, and performance measurement.
• Experience building business cases, ROI analyses, or capacity models to support investment decisions.
• Lean, Six Sigma, business analysis, or project management certification preferred.

Mansioni

• Lead process improvement projects from design through implementation, adoption, and ongoing optimization.
• Manage and develop the Operational Business Analyst team, ensuring focus on measurable business outcomes and organizational impact.
• Lead initiatives to simplify, standardize, automate, and redesign processes to increase organizational capacity and operational efficiency.
• Identify and eliminate waste, duplication, bottlenecks, manual work, and other non-value-added activities.
• Improve end-to-end client and employee workflows to support revenue growth, service excellence, and scalable operations.
• Ensure processes, documentation, and controls support consistent execution, training, automation, and growth.
• Establish and maintain NCS's Business Process Management framework, process inventory, standards, and documentation.
• Define process ownership, accountability, workflows, decision points, and performance expectations across the operations departments.
• Analyze process performance, risks, and maturity levels; prioritize and implement improvement opportunities.
• Maintain Confluence as the source of truth for process documentation and governance.
• Identify and implement opportunities to leverage automation, AI, workflow redesign, and system integrations.
• Translate business process requirements into technology, automation, and AI solutions.
• Develop business cases, ROI analyses, and improvement roadmaps aligned with strategic priorities.
• Establish KPIs, controls, and success metrics; measure and communicate the impact of process improvements.

Conoscenze

Process improvement

Team leadership

Requirements development

Cross-functional collaboration

Performance measurement

Automation initiatives

AI awareness

Formazione

Bachelor’s degree in business/operations/industrial engineering or related field

Strumenti

Confluence

Descrizione del lavoro

NCS Credit is the leader in providing credit professionals throughout the U.S. and Canada with proactive solutions to secure receivables, minimize credit risk, and improve profitability.

Why NCS Credit?

We're big enough to provide stability, resources, and exciting opportunities, yet small enough that every employee has a voice and can make a real difference. We are a TEN-year Top Workplace award winner! Watch our "Join the Team" video https://youtu.be/HqKnRsk5mzQ and be part of the #1 Notice/Lien Service in the country!

• Make a Visible Impact
• Growing Company. Small-Company Feel.
• Award-Winning Culture
• Work-Life Balance Matters

What You'll Find at NCS Credit

• A collaborative, supportive team environment
• Leaders who value new ideas and fresh perspectives
• Meaningful work that helps businesses succeed
• Professional growth and development opportunities
• Competitive compensation and benefits
• Flexible, employee-focused culture
• An award-winning workplace where people enjoy coming to work

Ready to Become a Credit Ally?

If you're energized by the opportunity to contribute, grow, and be part of a company where your work truly matters, we'd love to hear from you.

Director of Business Processes

Responsibilities:

• Lead process improvement projects from design through implementation, adoption, and ongoing optimization.
• Manage and develop the Operational Business Analyst team, ensuring focus on measurable business outcomes and organizational impact.
• Lead initiatives to simplify, standardize, automate, and redesign processes to increase organizational capacity and operational efficiency.
• Identify and eliminate waste, duplication, bottlenecks, manual work, and other non-value-added activities.
• Improve end-to-end client and employee workflows to support revenue growth, service excellence, and scalable operations.
• Ensure processes, documentation, and controls support consistent execution, training, automation, and growth.
• Establish and maintain NCS's Business Process Management framework, process inventory, standards, and documentation.
• Define process ownership, accountability, workflows, decision points, and performance expectations across the operations departments.
• Analyze process performance, risks, and maturity levels; prioritize and implement improvement opportunities.
• Maintain Confluence as the source of truth for process documentation and governance.
• Identify and implement opportunities to leverage automation, AI, workflow redesign, and system integrations.
• Translate business process requirements into technology, automation, and AI solutions.
• Develop business cases, ROI analyses, and improvement roadmaps aligned with strategic priorities.
• Establish KPIs, controls, and success metrics; measure and communicate the impact of process improvements.

Qualifications:

• Bachelor’s degree in business, operations, industrial engineering, information systems, or a related field preferred. An equivalent combination of education and demonstrated experience will be considered.
• 5 or more years of relevant experience in process improvement, business analysis, operational excellence, or operations management.
• Two or more years of experience supervising a team of analysts.
• Demonstrated experience with process mapping, root cause analysis, requirements development, cross-functional implementation, and performance measurement.
• Experience building business cases, ROI analyses, or capacity models to support investment decisions.
• Lean, Six Sigma, business analysis, or project management certification preferred.