Director of Portfolio Growth & Enablement

Global Payments; Los Angeles (CA); Hybrid; USD 160.000 - 185.000; Vollzeit

Zusammenfassung

Global Payments seeks a Director of Portfolio Management Enablement to drive cross-functional initiatives across Customer Success, Pricing, Revenue Operations, Product, Finance, and more. This role requires translating needs into clear requirements, improving workflows, and leading governance to support portfolio growth, pricing actions, and product adoption.

You will partner with BI, Data Architecture, and reporting to enhance portfolio visibility, address revenue leakage, and ensure successful

Qualifikationen

• Bachelor's Degree or relevant experience.
• Minimum of 10 years' experience.
• Related professional experience including a minimum of 5-6 years' experience in a managerial position.

Aufgaben

• Serve as the primary liaison between Customer Success and partner organizations to support portfolio priorities and strategic initiatives.
• Translate Customer Success and portfolio management needs into clear business requirements, process improvements, operational workflows, and system enhancements.
• Lead cross-functional initiatives focused on portfolio growth, pricing actions, revenue optimization, customer retention, product adoption, and customer experience improvements.
• Partner with BI, Data Architecture, and reporting teams to improve portfolio visibility through enhanced reporting, data governance, customer segmentation, and performance measurement.
• Establish governance, prioritization, and accountability processes to ensure portfolio initiatives are executed across functions.
• Oversee Partner Stop Payment and Buyout programs, including governance, optimization, and stakeholder alignment.
• Identify and address revenue leakage, billing gaps, and system limitations affecting portfolio performance and outcomes.
• Support pricing and billing enhancements with Pricing, Finance, Revenue Operations, and Billing teams to improve profitability and margins.
• Ensure back-office changes are communicated, documented, tested, and ready for frontline execution.
• Develop business cases, implementation plans, and recommendations to support portfolio priorities and revenue growth.
• Provide leadership, coaching, and development while fostering collaboration and operational excellence.

Kenntnisse

Cross-functional leadership

Portfolio management

Business requirements

Process improvement

Data governance

Stakeholder management

Strategy development

Ausbildung

Bachelor's Degree or relevant experience

Master's Degree

Jobbeschreibung

Global Payments seeks a Director of Portfolio Management Enablement to drive cross-functional initiatives across Customer Success, Pricing, Revenue Operations, Product, Finance, and more. This role requires translating needs into clear requirements, improving workflows, and leading governance to support portfolio growth, pricing actions, and product adoption.

You will partner with BI, Data Architecture, and reporting to enhance portfolio visibility, address revenue leakage, and ensure successful