Director of Player Development & Elite Loyalty Programs

Kewadin Casinos; United States; On-site; USD 90,000 - 140,000; Full time

Job summary

Kewadin Casinos in the United States seeks a Director of Player Development to lead all loyalty initiatives across properties. You will direct strategies to increase profitability by retaining current patrons and attracting new ones, while ensuring exceptional customer service.

This role requires strategic leadership, budgeting, and staff development to drive elite player programs, event planning, and cross-department collaboration inside the casino and hotel operations.

Qualifications

• Bachelor's Degree in Business or Marketing required.
• Five years of casino Player Development experience required.
• Five years of managerial experience within the casino industry required.

Responsibilities

• Develop player development programs to increase profitability.
• Lead elite player programs and host events.
• Monitor and approve comp and point issuance.
• Manage player tracking database and ensure data integrity.
• Provide leadership and training to staff across properties.

Skills

Leadership

Customer service

Communication

Team management

Budgeting

Employee scheduling

Education

Bachelor's Degree in Business or Marketing

Job description

Kewadin Casinos in the United States seeks a Director of Player Development to lead all loyalty initiatives across properties. You will direct strategies to increase profitability by retaining current patrons and attracting new ones, while ensuring exceptional customer service.

This role requires strategic leadership, budgeting, and staff development to drive elite player programs, event planning, and cross-department collaboration inside the casino and hotel operations.